Customer Service Representative

Customer Service

Representative M

Professional and motivated individual with excellent communication and

interpersonal skills . Excellent computer skills with proficiency in

Microsoft Word, Excel, PowerPoint, Access . Superior accuracy with training

in new account opening procedures, account maintenance and cheque posting .

Multi-tasker with the ability to work under pressure in order to meet

deadlines . Strong customer service drive and ability to work independently

or in a team environment . Motivated and goal-oriented with efficiency in

fast-paced work environments requiring attention to detail and problem-

solving . Highly experienced in customer service and public relations with

cashier experience

Core Competencies

Customer Service Skills Communication Skills Persuasiveness

Cashier Experience Customer Relations Problem Solving

Inbound/Outbound Calls Friendly Positive Attitude Conflict Resolution

PROFESSIONAL EXPERIENCE

Customer Service Representative

. Handled inquiries and customer orders via telephone and e-mail

. Conducted and received inbound and outbound telephone calls and

arranged appointments

. Created further interest in the company's services by inviting

customers to use services offered

. Assisted in the resolution of ordering problems

. Conducted conflict resolution with unsatisfied customers and ensured

customer satisfaction

. Ensured accurate data entry and maintenance of potential customer

information

. Trained employees on data entry, setting up new accounts and posting

cheques

. Followed up with clients in order to obtain payments and utilized

persuasion skills

. Promoted company products and services

. Escalate unresolved initial calls immediately to next level support

assuring resolution

EMPLOYMENT HISTORY

Assisted Computer Sales, Intel, Windsor Ontario 2013 - Present

Data Entry Clerk, Contract-DHL Global Forwarding, Windsor Ontario

2014

Accounts Receivable Clerk, SpencerARL, Windsor Ontario

2012

Customer Service Representative, WFCU Centre, Windsor, Ontario 2011

Customer Service Agent, Tactical Marketing Solutions, Windsor Ontario

2011 - 2012

Customer Service Agent, Sutherland Global Services, Windsor, Ontario

2009 - 2011

Customer Service Representative/ Accounts Receivable Clerk, UniFirst,

Edmonton, Alberta 2009

EDUCATION & TRAINING

Business - Accounting, St. Clair College, Windsor Ontario 2012 - 2014

Smart Serve Certificate, Smart Service Ontario, Windsor, Ontario 2012

Microsoft Word Training, WEST Inc., Windsor, Ontario 2011

Accounting Diploma, The Career College, Edmonton, Alberta 1996

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