Customer Service Sales
Resume:
Lecresha Tutson
**** ******* **.********.*****
*********************@*****.***
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Professional Profile
Quota-surpassing sales representative, with a history
of exceeding employer's expectation across diverse
industries. Enjoy talking to people and establishing a
exceptionally long-term, loyal customer base. Persuasive
energetic and communicator; use consultative selling skills to
enthusiastic...highly identify opportunities, overcome objections, build
organized individual relationships and turn cold canvassing into sales.
on projects with a Tenacious negotiator and closer; adept in conveying the
charisma that benefits of products/services and generating customer
captures the interest. Quickly learn, master and sell new product
imagination of offerings.
clients
Education, Honors, and Certifications
Wade Collage - Dallas, Texas
Associates of Arts in Merchandising & Design, January,
2008
University of Phoenix - Phoenix, Arizona
Bachelor of Science in Business Marketing,
Computer skills include: Photo Shop, Excel, Power
point, Salesforce, Internet, MS Word
Professional Experience:
Whole Sale Payment Solutions INC
Territory Sales Representative Carrollton TX.,
10/2011 to 4/2014
Established, developed and maintained business
relationships with current customers and prospective
clients
Targeted territory/marketing segments to generate new
business business for the organizations products/services.
background in sales Scheduled appointments with existing and prospective
and marketing was clients.
supportive to the use Researched sources for developing prospective customers
of helping build and for information to determine their potential.
management and Helped cultivate clear and effective written
increase revenue with proposals/quotations for current and prospective
customers.
organizations...volun Made suggestions for resolutions of customer problems
teered for and complaints.
cooperative Coordinated sales efforts with marketing, sales
opportunities in the management, logistics and technical service groups.
community and helped Analyzed the territory/market's potential and
Senior executives to determined the value of existing and prospective
accommodate their customer's value to the organization.
relationships with Created and managed prospects value plan for existing
clients...I have been customers highlighting profile, share and value
recommended with the opportunities.
highest regard Identified advantages and compares organization's
products/services.
Planned and organized personal sales strategies by
maximizing the Return on Time Investment for the
territory/segment.
Managed work load with oral and written reports on
customer needs, problems, interests, competitive
activities, and potential for new products and
services.
Kept abreast of product applications, technical
services, market conditions, competitive activities,
Understudied and worked on advertising and promotional
trends through the reading of pertinent literature and
consulting with marketing and technical service areas.
Participated in trade shows and conventions
Create and managed Prospects/customers
deeply involved
in learning about the AT&T Mobility - 1801 Valley View Rd. Farmers Branch
educational TX., 10/2008 to
state-of-the-art, 4/2010
investigating Customer Service Representative- Inbound/Outbound Call
research and Center
designing
instructional Delivered world class customer service to build
materials...dedicated customer satisfaction and loyalty.
and focused able to Provided effective and timely resolutions for a range
multi task and follow of customer inquiries.
through to achieve Strived for one-call resolution of customer issues.
goals with, Completed ongoing training to stay abreast of product,
enthusiasm, service and policy changes.
initiative, and Strike a positive and cooperative tone with both
intelligence." customers and coworkers.
Demonstrated best judgment in the disbursement of
adjustments and credits.
Increased the customer experience by providing
information on new products, rate plans, and services
through up selling opportunities.
Handled a high influx of outbound calls within a
dynamic call center environment.
Responded to customer inquiries and requests and
resolved issues efficiently and professionally on past
due debits.
Exercised strong interpersonal communication skills
with customers and department personnel.
Accepted and managed multiple priorities and maintained
effective results in a quota driven workplace.
Assisted wireless cell phone customers with items such
as adding minutes and troubleshooting.
Accepted assignments with an open, cooperative,
positive and team-oriented attitude.
Utilized multiple call center support applications to
efficiently assist customers and agents.
Summit Merchant Solutions-1101 E Arapaho Rd #190
Richardson TX, 3/2006 to 4/2007
Verification Supervisor-Inbound/Outbound Call Center
Primary & Critical Accountabilities of training
telemarketing representatives on products and services
Primary - Conversion of Sales
Critical Quality of appointments that comes in to the
"My independence company
creates Critical Quality of sales that comes in to the company
self-motivation which Responsible for meeting business targets
allows me to share a Maintained confidential information of the customers
love of learning that Provided clarity on products to the customers
fosters a successful
working environment. Trans Tech Merchant Group -3220 Keller Springs Rd. #128
I would welcome Carrollton TX, 11/2004 to 3/2006
becoming part of 'a Sales Representative-Outbound Call center
well cultured Developed and pre-qualified leads by phone as well as
organization that schedule presentations and meetings for sales
encourages growth and representatives
development." High volume outbound telemarketing; 500+ contacts per
day
Appointment setting
Business to business sales acquisitions
Provide clarity on products to the customers
Flair for Fashion,
07/2006 to 12/2008
Executive Fashion Coordinator- Internship
Devised efficient fashion design plans and fostered new
fashion concepts
Properly coordinated advertising as well marketing
activities
Attended runway or fashion shows to acquire new fashion
ideas
Regularly monitored fashion publications and scheduled
meetings with designers along with other business
processionals to keep up with the changing trend and
business concepts
Evaluated the potential success of a certain clothing
line
Created effective marketing plans and advertising
strategies
Selected garments and accessories that will be used for
promotional marketing
Organized photo shoots, magazine events, and fashion
shows
Contact this candidate