Customer Service Data Entry, Front Desk, Multi-phone lines, Data Entry
Resume:
Johnnie P. Jenkins
Fayetteville, Ga. 30215
Home 678-***-****
Cell 858-***-****
Email: ****.*******@*****.***
Professional Summary
• More than 20 year of clerical support experience
• Front Desk experience in a Corporate environment
• Multi-phone line
• Extensive data entry experience; Capable of performing 10- key by touch as well as alphanumeric
data entry of 9,000+ ksph and capable of typing 35+ wpm
• Responsible for filing, and faxing of documents
• Able to push up to 50lb carts; Not scared of heights
• Detail oriented with strong analytical and decision-making skills
• Professional written and verbal communication skills
• Available to interview
Experience
AppleOne Employment/Coldwell Banker, Atlanta, Ga.
Front Desk (Corporate Office)
06/2014-08/2014
• Greet/Welcome visitors, determine the nature of business, announce visitors to appropriate
personnel.
• Responsible for incoming telephone calls, forwarding calls to appropriate personnel or
department, take and deliver messages, maintaining company voicemail.
• Answer questions and providing caller address and directions.
• Receive and log rental payments.
• Sign for packages, Fed-X, USPS and UPS deliveries.
• Keep front desk and lobby area clean and organized.
Ordertaking.com, Jacksonville, Fl.
Customer Service
01/2013-06/2013
• The answering service in a call center environment for home, auto and property owner’s about
policies/claims.
• Taking information from policy holders about their payments, claims and giving them contact
information when requested.
• Entering customer information into system and brief description of damages to home, auto or
property.
• Also entered any changes policy holder requested to policy.
Johnnie Jenkins Family Daycare, San Diego, Ca.
Child Care Provider/Director-Owner
02/2004-06/2012
• Single handedly owned and operated a licensed small in-home daycare.
• Greet/welcome visitors, taking incoming calls, return and follow up calls, setting up interviews
• Responsible for interviews, acceptance, denials and responses to parent’s inquiries for child care.
• Maintained files and shot records in compliance with Children and Family Services of California
code.
• Responsible for creating and maintaining files and spreadsheets and updating information
accordingly into company databases.
• Responsible for caring for 6-8 infants/toddlers from the ages of 2 weeks to 5 years old.
• Prepared 3 nutritional meals and 2 snacks daily.
• Set up age appropriate learning toys and materials for children, and play in a learning
environment.
• Experienced in CPR and First Aid.
Life Medical Pharmacy/Lincare, Carlsbad, Ca.
Insurance Verification
08/2002-08/2003
• Responsible for verifying DME benefits for respiratory and diabetic patients with private, Medi-
Cal, Medicare and Medicaid insurance.
• Heavy data entry and customer service.
• Other responsibilities included getting authorization and pre-authorization when needed.
Maintaining patient records.
• Billing and providing clerical assistance to the Home Office for pharmacy/patient info.
• Experience using Medact and Eterby.
National Auto Finance Co/Ally, Jacksonville, Fl.
Dealer Service Specialist
10/2000-06/2002
• Responsible for reviewing funding packages for compliance to company state and federal
guidelines.
• Coordinate the investigation of customer information including verification, calling residential and
housing validation, income documentation authenticity and calculation.
• Work closely with dealers and sales reps to acquire necessary information/documents.
• Update tracking reports as to contract status.
• Complete files for check disbursement or recommend the return of non-fundable files.
• Skills include ability to work effectively in a team environment and interact with upper levels of
management.
• Strong organizational skills and the ability to handle multiple projects, intermediate data entry,
customer service and interpersonal skills
American Heritage Life, Jacksonville, FL.
Data Entry/AWD Indexing
11/1999-5/2000
• Responsible for training, prioritizing, heavy data entry and assigning tasks to co-workers in the
AWD Indexing Department (Mass Billing).
• Other duties included printing reports from the online system if necessary which didn’t process
overnight.
• Prepare daily and weekly balancing report and deliver to various department supervisors.
Education
Randolph-Clay High School, Cuthbert, Ga.
High School Diploma
CSC Computer Systems, Virginia Beach, Va.
Technical Course in Medical Billing
Certificate
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