Customer Service Medical
Resume:
Dear Sir or Madam:
This letter is to preface my resume for a medical transcription position
with your company and to summarize my resume briefly for you.
In March 2011, I completed Everett Community College's Medical
Transcription certificate program with honors, a 3.44 overall grade point
average, and at the top of my class. Everett incorporates the Career Step
transcription training modules into their curriculum. I have taken other
college-level courses in the medical field, but I have found transcription
to be my infinitely preferred career path.
I began my position at Pearson Transcription in May 2011 as a medical
transcriptionist. Within three months, I became an editor on 28 medical
accounts, one of which had 11 separate regions and hundreds of providers,
another account was a registered nurse who dictated record reviews for
legal cases, and I also covered several legal accounts. The medical
accounts covered numerous types of reports ranging from Independent Medical
Evaluations to chart notes and consultations and multiple specialties
including forensic pathology, neurology/neurosurgery, pain management,
chiropractic, orthopedic surgery, psychiatric, neuropsychological, and oral
and maxillofacial surgery. The editing aspect involved quality assurance
and mentoring and instruction in the use of software, reference materials,
and client-specific guidelines/matrices, as well as education in
terminology and grammatical preferences, among many other responsibilities.
Multitasking, communication, and attention to detail were critical
components of this position.
My most recent position with tMedica as a hematology/oncology transcription
has unfortunately been eliminated. I do still transcribe orthopedic
dictation for them per diem.
I would appreciate an opportunity to speak with you to further discuss the
skills and value I have to offer to your company. Thank you for your time
and attention, and I look forward to hearing from you soon.
Sincerely,
Christine A. Wilbur
525 Ervine Road
Montrose, PA 18801
Home: 570-***-****
Cell: 570-***-****
CHRISTINE A. WILBUR
525 Ervine Road
Montrose, PA 18801
*************@*****.***
OBJECTIVE
To obtain a medical transcription position that will utilize my skills and
education
PROFESSIONAL PROFILE
* 3 years of transcription experience with 2 years of editing experience
* Experienced with ESL dictators in a variety of specialties
* Accurate transcription through diligent use of reference materials, both
general and client specific
* Graduated from Everett Community College/Career Step Medical
Transcriptionist Certificate program in 2011 with honors
EXPERIENCE
tMEDICA - Pittsburgh, PA
2014-present
Medical Transcriptionist (Part time)
Responsible for 99% accuracy in all transcribed reports.
. Mainly transcribing hematology and oncology chart notes, H&Ps, and
letters for providers at a large western PA hospital.
. Backup transcriptionist on an orthopedic account.
PEARSON TRANSCRIPTION - Camano Island, WA 2011-
2014
Medical Transcription Editor/Transcriptionist
Responsible for quality assurance of reports from an average of seven
transcriptionists.
. Handled 28 separate accounts, including orthopedics, neurology,
psychiatry, psychology, clinical and forensic neuropsychology,
pathology (autopsy), and chiropractic. These include Independent
Medical Evaluations, procedure notes, chart notes, and general
correspondence
. Responsible for all training and questions from transcriptionists,
including those questions related to HIPAA, terminology, client-
specific guidelines, grammar, and punctuation.
People 2.0 Global, Inc. - Rochester, NY 2009
On-site Liaison (PricewaterhouseCoopers), temporary position
Responsible for accurate processing of selected aged accounts receivable
for maximum third-party payment (non-government payers) while adhering to
state, federal, and JCAHO regulations
. Ensured all account actions requested by off-site colleagues met above
guidelines
. Maintained comprehensive working knowledge of contract terms and
requirements to process both claims and appeals efficiently
Christine A. Wilbur Page 2-570-***-****
Tyler Memorial Hospital - Tunkhannock, PA
2007-2008
Central Registration Clerk/Assistant Registration Supervisor
Primarily responsible for pre-registration and insurance verification
for patients of the Short Procedure, Chemotherapy, and Cardiac
Rehabilitation Units
. Advised patients of financial responsibility prior to services being
rendered
. Answered patient inquiries about their insurance coverage and benefits
Apria Healthcare - Wilkes-Barre, PA
2006-2007
Secondary Medical Insurance Biller
Submitted claims to Pennsylvania's Medical Assistance Program after
primary insurances completed claim processing
. Required familiarity with fee schedule amounts payable by Medicaid
. Demanded speed and accuracy when processing claims on the Promise
website
. Reduced Over 120 Days Accounts Receivable Balance from Medicaid by
nearly $20,000 in 7 weeks, averaged approximately $40 per claim
HealthNow NY, Inc. - Binghamton, NY
2003 - 2006
dba MedUS Services, LLC.
Customer Service Representative (Call Center)
Provided both telephone and written Customer Service in response to
Member and Provider inquiries on six government-funded health insurance
products; also worked in the Durable Medical Equipment Regional Carrier
call center
. Member Services duties included enrollment and eligibility
information, member benefits, and account status
. Provider Services duties included Member eligibility and benefits, as
well as processing claim adjustments, billing information, and
payment and denial explanations
. Continuous education of Medicare guidelines and Local Medical Review
Policies
. Required familiarity with eligible Medicare HCPCS and diagnosis
codes, as well as Certificate of Medical Necessity requirements for
education of providers
. Provided Member eligibility and benefits, explained denied claims,
educated providers on Medicare Appeals processes
EDUCATION
Everett Community College, Everett, WA - Graduated March 2011 from the
Medical Transcription Certificate Program, 3.44 GPA
Rasmussen College, Eden Prairie, MN - Completed 49 credits of 63 credits
toward a Medical Administration associates degree
Contact this candidate