MERCEDES YAMILE PENA

**** ****** *** * **. LOUIS, MO 63139

314-***-****

acf3db@r.postjobfree.com

EDUCATION/CERTIFICATIONS:

Everest College -Massage Therapy

Sanford Brown College -Associates in Network Administration

PROFESSIONAL EXPERIENCE:

US TECH contracted to Mallinckrodt Pharmaceutical’s Hazelwood, MO June. 2013 to Sept.

2014

Bilingual (Spanish) customer service rep temp for LATAM at Mallinckrodt

• Correct electronic order, errors and investigates root causes.

• Take and process orders by internet, and correspondence from customers

• Provide quote prices, advice delivery dates, checks stock and expediting information.

• Process and adjust database for returned goods by entering orders, credits, etc.

• Maintain knowledge of products and customer service processes.

Integrity solution services - Saint Charles, MO Nov. 2013 to June

2014

Bilingual mortgage collections representative - Spanish

• Inbound and outbound calls to collect mortgage payments

• Set up payment arrangements

• Assist customer by updating financial information for loan modification options

• Assisted Spanish speaking customer understand letters that they receive they do not understand

Massage envy - St. Louis, MO Aug. 2011 to Nov.

2013

Licensed Massage Therapist

• Performed consecutive 50 to 80 minute quality massage therapy sessions

• Educated guests about individual massage and other services available

• Maintained client confidentiality, sensitivity to age and gender related issues

• Served customers quickly and while maintaining a cheerful attitude in a high-stress workplace

• Maintained positive guest relations at all times

Hunan Express Chinese Rest. - Berkeley, MO Aug. 2008 to Nov.

2009

Cashier

• answer phone for phone orders and delivery orders

Client Services, Inc - Saint Charles, MO Feb. 2008 to

July 2008

Bilingual Collections Representative- Spanish

• inbound and outbound calls

• collected on overdue payments

• set up payment arrangements

West Asset Management - St. Louis, MO Aug. 2007 to Feb. 2008

Bilingual Customer Service Representative- Spanish

• inbound and outbound calls collecting mortgage payments

• Assist in understanding and reviewing documents received

• Inform customer on any missing documents that are needed for their mortgage loan

• Modification

Macy's Credit & Collections - St. Louis, MO Sep. 2006 to July 2007

Bilingual Customer Service Representative- Spanish

• Inbound and outbound calls

• Collected payments

GC Services (MCI) - St. Louis, MO Feb. 2005 to Aug. 2006

Bilingual Customer Service Supervisor- Spanish

• inbound and outbound calls

• collected payments

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