Customer Service Representative
Resume:
MERCEDES YAMILE PENA
**** ****** *** * **. LOUIS, MO 63139
*************@*******.***
EDUCATION/CERTIFICATIONS:
Everest College -Massage Therapy
Sanford Brown College -Associates in Network Administration
PROFESSIONAL EXPERIENCE:
US TECH contracted to Mallinckrodt Pharmaceutical’s Hazelwood, MO June. 2013 to Sept.
2014
Bilingual (Spanish) customer service rep temp for LATAM at Mallinckrodt
• Correct electronic order, errors and investigates root causes.
• Take and process orders by internet, and correspondence from customers
• Provide quote prices, advice delivery dates, checks stock and expediting information.
• Process and adjust database for returned goods by entering orders, credits, etc.
• Maintain knowledge of products and customer service processes.
Integrity solution services - Saint Charles, MO Nov. 2013 to June
2014
Bilingual mortgage collections representative - Spanish
• Inbound and outbound calls to collect mortgage payments
• Set up payment arrangements
• Assist customer by updating financial information for loan modification options
• Assisted Spanish speaking customer understand letters that they receive they do not understand
Massage envy - St. Louis, MO Aug. 2011 to Nov.
2013
Licensed Massage Therapist
• Performed consecutive 50 to 80 minute quality massage therapy sessions
• Educated guests about individual massage and other services available
• Maintained client confidentiality, sensitivity to age and gender related issues
• Served customers quickly and while maintaining a cheerful attitude in a high-stress workplace
• Maintained positive guest relations at all times
Hunan Express Chinese Rest. - Berkeley, MO Aug. 2008 to Nov.
2009
Cashier
• answer phone for phone orders and delivery orders
Client Services, Inc - Saint Charles, MO Feb. 2008 to
July 2008
Bilingual Collections Representative- Spanish
• inbound and outbound calls
• collected on overdue payments
• set up payment arrangements
West Asset Management - St. Louis, MO Aug. 2007 to Feb. 2008
Bilingual Customer Service Representative- Spanish
• inbound and outbound calls collecting mortgage payments
• Assist in understanding and reviewing documents received
• Inform customer on any missing documents that are needed for their mortgage loan
• Modification
Macy's Credit & Collections - St. Louis, MO Sep. 2006 to July 2007
Bilingual Customer Service Representative- Spanish
• Inbound and outbound calls
• Collected payments
GC Services (MCI) - St. Louis, MO Feb. 2005 to Aug. 2006
Bilingual Customer Service Supervisor- Spanish
• inbound and outbound calls
• collected payments
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