Customer Service Representative

Location:

Posted:

September 23, 2014

John Davis

Address: **** **** **. # *** *** Vegas NV 89102

Email: ***.*.***********@*****.***

Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure

customer satisfaction. Customer Service Representative who maintains a high level of

professionalism, patience and efficiency to minimize customer dissatisfaction and increase

customer loyalty.

Highlights

1.) Employee relations specialist

2.) High customer service standards

3.) Call center management experience

4.) Dedicated to process improvement

5.) Devoted to data integrity

6.) Strong problem solving ability

7.) Negotiation competency Troubleshooting

8.) Skills Telecommunications knowledge

Accomplishments

Managed call flow with up to 65 calls in day plus try to keep the calls under 8 minute per call as

well getting Promoted to the Call Center team lead in 6 months.

Experience

SITEL: April, 2014 to Current Las Vegas, NV

Call center agent

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Addressing customer service inquiries in a timely and accurate fashion. Ran reports and supplied

data to fulfill customer report requirements.

AppleOne: September, 2013 to February 2014 Las Vegas, CA

Call center data exchange

Made reasonable procedure exceptions to accommodate unusual customer requests. Maintained

up-to-date records at all times. Worked with upper management to ensure appropriate changes

were made to improve customer satisfaction.

Precision opinion: February 2013 to August 2013 Las Vegas, NV

Call center interviewer

Improved customer ratings by 67% of getting people to go through with the survey, to get rating in

their area of the call as needed. Developed effective relationships with all call center departments

through clear communication as well provided cross training to 25% of staff members.

Education

2005 Hogan high Vallejo, CA

High School Diploma