Customer Service Administrative Assistant

Katrina R. Harvey

*** ****** ****** ***** ~ Lehigh Acres, Florida 33974

Phone: 850-***-**** Email: *********@*****.***

OBJECTIVE

To obtain a position where I can maximize my managerial skills and fully

utilize my strong inter-personal and customer service skills.

QUALIFICATIONS

Housing Certifications through NCHM: COS

Capable of completing tasks independently as well as working effectively

with a team

Dependable and Strong Communication skills

WORK HISTORY

08/11-Present Site Manager, Palm City Garden Apartments, Fort

Myers, FL

As site manager, I am responsible for managing five other employees. I am

the overseer of a 100 unit property that houses the elderly and disabled

population. My regular duties include: enforcing the policies and

procedures set forth by HUD, the management company and the property

owners, maintaining client confidentiality, preparing monthly HAP vouchers

for payment of the subsidized rents, certifying tenants, resident

relations, file maintenance, use of basic office equipment and much more.

06/10-08/11 Administrative Assistant, the Elder Edward Buckner Miracle

Village Complex

This job required me to perform basic office duties such as: filing,

answering phones, using the computer & copier and sending and receiving

faxes. In addition, I was also responsible for maintaining all financial

records, including payroll through QuickBooks. I was also responsible for

preparing and submitting monthly reports to HUD. It was my duty to

correspond with the company's accountant for financial matters (i.e. tax

information, etc.) I also collected the rent from tenants, prepared

deposits for the bank and filled out work orders. I served as the

Activities Coordinator for the facility. I assisted with the daily meal

distribution. I prepared a monthly newsletter which provided informative

information on energy tips, health issues and important upcoming activities

and events. I helped to establish the Miracle Market and Miracle Village

choir.

11/90-8/09- Workers' Compensation Insurance Specialist - Department of

Financial Services, Division of Worker's Compensation

My position entailed: answering a multi-line phone, typing letters to

insurance carriers daily, processing worker's compensation claims into an

internal data system, communicating with workers compensation auditors and

carriers, knowledge of the Workers Compensation Laws, operating basic

office equipment and maintaining a positive work environment for myself and

my co-workers.

EDUCATION

Diploma, Wakulla High School, May, 1989

Bachelor of Science in Professional Administration with a Specialization in

Health Care Administration - Barry University, December, 2010

COMPUTER SKILLS

QuickBooks, MS Word, MS Works, Word Perfect, Excel and Realpage OneSite

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