Customer Service Manager

K ieran Soora

**** ****** **** ************@*******.***

Address Email

Windsor, Ontario 519-***-****

Conta

ct

K ieran is a well-rounded culturally diverse individual having

l ived in 5 different count ries across 4 continents. He is a well-

organized, educated Event professional. Although young at the

age of 21 Kieran has worked with some large scale events,

across various disciplines which have given him a good overall

outlook at the overall event process. Kieran is adaptable,

f lexible, a quick learner and has a real ‘can do’ attitude. Kieran

is looking to build his experience and knowledge to carve out a

successful career in the Event’s industry.

Experienc F &B Assistant Manager – Brazil Fan Zone 2014 -

e Q atar

Wasserman Media Group

Our client for this event was the supreme commit tee of

legacy and delivery in Doha, Qatar who won the 2022 bid

for the FIFA world cup in 2010. The purpose of the event

was primarily to test the AC units they want to

i ncorporate into their stadiums for the world cup. We set

u p a ‘Fan Zone’ where members of the public and various

V IP’s could come and watch the matches from the Brazil

2014 world cup on a big screen with a stadium like

a tmosphere. We also hosted many of the world’s media.

D uties: Working closely with suppliers and each venue

m anager to ensure quality food delivered on time and in

perfect condition to each of our venues, Managing a

catering team of 10, coordinated catering requirements

for 315 crew and staff members. We ensured each area

was setup on time, all food accounted for, queue

m anagement in place and each venue we catered for had

everything they required. This role required me to have

effective commu nication skills as well as people managing

skills.

V IP Host – Disney Live 2014

Showforce – Qatar

K ieran Soora

Duties: The first point of contact for VIP’s attending the

show. Responsible for checking tickets, seating guests and

answering questions they may have. Had to demonstrate

effective communication skills as well as excellent

customer service skills.

Registration Supervisor – I nternational Petroleum

T echnology Conference 2014

Showforce – Qatar

Duties: Mainly handling the registration of delegates

a ttending the conference. Also in charge of t raining the

s taff on how to use the registration system and ensuring

a smooth registration process for the attendees.

Cashier – On campus business

CNA-Q – Qatar

Duties: Handling cash for all sales and providing good

customer service

R egistration Officer- Annual Research Conference

2013

Showforce- Qatar

Duties: Mainly handling the registration of delegates

a ttending the conference. Also in charge of t raining the

s taff on how to use the registration system and ensuring

a smooth registration process for the attendees.

Registration Coordinator – World Petroleum

Congress

Qatar M ICE Development Institute (QMDI) - Qatar

The World Petroleum Congress is the highest level

conference in the oil and gas industry which happens once

every three years. We had over 20,000 people from all over

t he world all in different levels in different major oil and

gas companies. We also had VVIP’s such as the ex

Canadian Prime M inister in attendance.

Duties: Trained and supervised five teams of volunteers

and supervisors (160 people), Was responsible for

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K ieran Soora

handling any issues during the registration process for

any of the 9 different registration categories.

Workforce Coordinator – World Petroleum Congress

Qatar M ICE Development Institute (QMDI) – Qatar

The World Petroleum Congress is the highest level

conference in the oil and gas industry which happens once

every three years. We had over 20,000 people from all over

t he world all in different levels in different major oil and

gas companies. We also had VVIP’s such as the ex

Canadian Prime M inister in attendance.

Duties: Set up interviews to hire volunteers, sent emails

and phone calls to follow up with selected members on

t heir availability, information, etc. Was their main contact

i n regards to any questions they had. Created work

schedules for the volunteers in the different functional

a reas.

P roperty Manager

Tav’s Apartments

Duties: Responsible for collecting rent from all tenants

f rom two different apartment buildings. Dealt with

t enants complaints and repairs. Posted adds for vacant

apartments, set up viewing t imes and showed the

apartments, Handled the signing of new leases and

background checks. Excellent customer service skills were

r equired.

Automotive apprentice

Canadian Tire - Canada

Duties: Changed ti res, performed front end work and

communicated with customers

Domain Broker

Richard Houghtons Domain Brokerage - Australia

Duties: Sold Investment options. Very fast paced

environment requiring quick decision making and the

ability to communicate effectively and clearly in order to

get the sale. Also had to demonstrate excellent t ime

m anagement and organization.

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K ieran Soora

• Languages: English (oral and writ ten), French (basic/oral), Punjabi

Personal

(basic/oral)

P rofile

• Skilled at using MS Office (i.e., Word, PowerPoint, Excel, Publisher)

• Accounting packages (SAP, Simply Accounting)

• Good organizational skills

• Excellent Communicator

• Good team player/ able to work in teams

2012-2014

E ducation Business Administration Diploma – Accounting

School of Business Studies

College of the North Atlantic - Qatar

2010-2011

Automotive Apprenticeship

Centennial College – Toronto

2010

H igh School Certificate

Doha College High School - Qatar

200

Awards I nternational Award – Bronze

8

I nternational Award - Silver

2009

T he Abbottsfield Award – (behavior, grades,

2006

a ttendance)

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