Customer Sales

roslyn d ragobeer

905-***-**** ( *.*.********@*******.***

Administrative Professional with over 10 years' experience in Customer

service: with proficiency in managing customer profiles, managing

deadlines, and other office activities. Recognized as a self-starter who

excels with minimal supervision and who is highly organized in setting

priorities, I am known for delivering tangible results my Skills includes:

. Paying strong attention to detail

. Problem solving/ De-escalation

. Scheduling Meetings/attendance

. Vacation tracking

. Matters of Confidentiality

. Interpersonal skills with C-level management

. Computer skills: Proficient in Microsoft Office, Word, Salesforce.com,

Excel, Outlook

Achievements

. Brand promoter 8 times in 2013

. 100% sales and service quality

. Complementary calls recipient

. Star Certificate (employee of the month)

. 119% overall productivity

Professional Experience

AMERICAN EXPRESS OF CANADA, MARKHAM, ON.

Business Consultant (2008-2014)

Responsibilities include achieving results through thoroughly understanding

of the products and services and deploying effective account development

strategies to win business-to-business spend of new and existing card

members.

. Collaborate with internal and external partners to identify growth

opportunities, problem solve and ramp card member

speed

. Consultatively approach to benefits and services on the Small Business

Services (SBS) products to drive engagement and maximize spend

opportunities

. Influence and positively impact discussions with card members and

internal contacts to maximize spend opportunities and drive engagement

. Maximize spend opportunity on newly acquired and/or high potential

Small Business Cardmembers

. Drive Early Engagement of newly acquired Small Business

Services Cardmembers

. Drive Engagement on High Potential Small Business Cardmembers on

strategic initiatives

. Proven expertise on campaign management on an account development

environment

. Conduct research and utilize understanding of the competitive

landscape and internal tools to build defensive/offensive strategies

to engage/retain card members

Customer Care Professional (2001-2008)

Responsibilities include enhancing the experience of American Express U.S.

cardholders. Make an emotional connection, resolving the customers

concern, and expend on the benefits and services available to exceed the

customer expectation.

. Ensure optimum service by promptly responding to card members inquires

and analyzing situations to decide the best course of action to take-

Avg. call handling 94.12 %

. Maintain a overall GPQ of 90%- While making 2000+ points per month

. Offer coverage for escalation gate when needed to assist and solve

extremely complicated cases.

. Meet and exceed business standards for quality, efficiency and

productivity

Priszm Brands K.F.C., Toronto, ON.

Assistant Store Manager (1998-2000)

Responsibilities include. Product knowledge and how they relate to trends

in the market place. Build customer loyalty by reinforcing the value of

the products. Recommendations to meet each unique customer need.

. Build a Strong Customer Base

. Create unique sales techniques to optimize profit

. Following up with clients to maintain commitment to the brand and

products

. Monitored vacation and absenteeism reports to ensure accuracy

. Respond to team members benefit and payroll queries

. Retrieved information from various sources and prepared daily weekly

and monthly reports and forecasts

Education and professional development

FATHER LEO J. AUSTIN SECONDARY SCHOOL, Whitby, Ontario

High school Diploma

CENTENNIAL COLLEGE, SACRBOUGH, ONTARIO

Business Administration

AMERICAN EXPRESS

Data Management Courses

Excel and Project Management Certificate

Team Lead for Social Committee

Completion of mandatory compliance training YTD

Solution selling Certificate

Negotiation skills Certificate

Contact this candidate