Customer Service Sales
Resume:
AGNES SZUMOWSKA
Mount Prospect, IL *****
Home Phone: 224-***-****
Email: ********@*****.***
? High Work Ethic ?Results Oriented ?Sales Driven ?Team Player ?Creative
and Innovative
OBJECTIVE
To obtain a position offering professional growth performing vital services
that will contribute to the profitability and growth of a company
EDUCATION
William Rainey Harper College, Palatine, IL May 2005
Associate of Applied Science GPA: 3.75/4.00
Concentration: International Business
Prospect High School, Mount Prospect, IL June 1997
VOLUNTEER EXPERIENCE
Volunteer Teacher's Aide/Tutor, Poland March 2010-March
2012
o Tutored children/adults in English in all age groups varying from
elementary school to university levels
HONORS AND AWARDS
Dean's List, William Rainey Harper College, two semesters
EXPERIENCE
OLD NAVY Schaumburg, IL
Sept 2012 - present
o Head cashier and store operations.
o Open and close the store.
o Customer service, merchandise locator and holiday retail sales.
WALMART vision center, Rolling Meadows, IL June 2012 - May 11,
2013
Optician/ vision center sales associate
o Pretesting patients before an eye examination.
o Fitting eyeglasses and contact lenses, following prescriptions written
by Optometrist.
o Educate and assist frames, lenses, and lens coatings after
considering patient's prescription and the customer's needs,
occupation, habits, and facial features.
o Examine written prescriptions to determine the specifications of
lenses.
o Dispensing eyewear, taking measurements, and assisting patients with
adjustments and troubleshooting techniques.
Opener Center for Schooling and Reintegration, Poland September 2011-
March 2012
Project Manager
o Project Coordinator for school districts
o Aligned and filled in the needs for social workers/psychologists with
school districts across the nation
Tortorice's Pizzeria, Arlington Heights, IL December 1998-
March 2010
Assistant Manager
o Assisted the restaurant manager in duties of running a restaurant from
open to close
o Answered telephones, took orders, routed pizza drivers and worked cash
register
o Resolved customer complaints
o Supervised and coached employees
B-G's Carryout Inc, Elk Grove, IL April 2007-December
2007
Restaurant Manager
o Answered telephones, took orders and worked cash register
o Resolved customer complaints
o Hired, Supervised and coached employees
o Kept charge of store
o Ordered products and food for store
Hallmark Inc. May 2005-Septemeber
2005
Customer Service Rep
o Provided customer service
o Handled cash transaction and credit card transactions
o Checked on stock/back orders
o Maintained a clean appearance of the store
o Kept track of stores hourly and daily sales goals
o Arranged displays according to the newest sales
Menards Inc. January 2000 -
October 2000
Customer Service Rep
o Provided customer service
o Checked for out of stock items
o Arranged merchandise on shelves according to sku# and price range
o Changed pricing and tagging according to sales events
o Arranged for customer home deliveries
o Maintained clean and orderly department
JCPenney Telemarketing Inc, Buffalo Grove, IL June 1998-
October 1998
Telemarketing/Call Center
o Handled customer complaints
o Warm calling efforts to existing clients
o Answered telephones using a call center switchboard
o Took in phone orders for cataloged items
o Checked on item back orders
o Processed credit card payments
o Data entry
LANGUAGES & COMPUTER SKILLS
o Fluent in Polish
o Fluent in English
o Proficient in all Microsoft, Windows applications[pic]
Contact this candidate