Sales Manager

DANAMARIE K. SAMUEL

*** *** ***** **. ***. *, Brooklyn, NY Phone: 646-***-**** Email: ****************@*****.***

A highly motivated A/R, Credit and Collections professional with a verifiable record of accomplishment spanning

eighteen years. Highly creative, recognized as a results -oriented and solution-focused individual. Areas of strength

include:

Accounts Receivable Problem Collections

Effective professional verbal and written

Computer and software proficient

communication skills

Team player

Excellent time management and organizational

Ability to work with minimum supervision

skills

EXPERIENCE

October 2013 – July 2014

DYNAMEX OPERATIONS EAST (Velocity Express acquisition)

New York Region Corporate Collector

Maintained collections of former Velocity Accounts in New York region and nationally

Transitioned accounts from Velocity to Dynamex

Actively pursued collection from customers with outstanding AR balances

Processed incoming customer: disputes, discrepancies, complaints, invoice & statement requests, address

and contact name/company name updates

Maintained data of all comm unication with customers using Oracle® Advanced Collections and DataTrac

platforms

Obtained proper authorization approval and supporting documents for any/all actions performed on accounts

Established and maintained positive relationships with external (Third Party Payers) & in ternal customers

Prepared weekly research reports to confirm payment status on Third Party Payers websites

Communicated with Business Center Mgrs, National Account Mgrs, National Sales Execs, Billing Team,

Cash Apps and Collection Mgrs of problem accounts to resolve billing disputes, discrepancies and requests

Assisted and participated in the resolution process until completion

Sent monthly Statements, Invoices and Dunning Letters on delinquent accounts

Regular Account Research and Reconciliation as requi red to identify partial payments overpayments past

dues and/or billing errors

Prepared adjustments (Credit/Debit/Offset Memos and Refund/Check/New Vendor Requests) to accounts

ensuring all documents are authorized, supported and in accordance with policy and procedures

Prepared and submitted Credit Card Payment Requests / Sent Receipts

Obtained, prepared and submitted customer authorizations for Automatic Credit Card Payments

Reported accounts for “credit hold” and or “bad debt write-offs”

Prepared and submitted credit memos for accounts to receive weekly/biweekly/monthly Sales Discounts

Completed Credit Reference Requests

Completed and submitted weekly Over 45 “Day Reports”

Placed first second and third in incentive Bonus Programs

VELOCITY EXPRESS (April 1996 – October 2013)

November 2008 – October 2013

National Credit & Collections Specialist

Extensive reconciliation and cash/credit application research projects

Successfully managed an $8M dollar trial balance collecting from diverse clientele including but no t limited

to; Time-Warner, Citibank, Lockheed Martin, the U.S. Navy, Neiman Marcus, Bloomingdale’s, Macys, NYU

Hospital & School, Mount Sinai, Bank Of New York, Rockefeller Group and NY Presbyterian

Communicated daily and directly with Accounts Payable Reps, Third Party Administrators and Ma nagers on

intricate rate and other disputes to affect collections (averaged over 40 calls)

Extensive research and collaboration was necessary to exceed monthly quota goals, while adhering to strict

practices procedures and policies that varied based on the customer profile and relationship mix

Placed first and second place of six in incentive bonus while receiving special recognition for winning the

“Customer Retention/Collector of the Year Award” in 2009

September 2006 – November 2008

Sales Account Executive

Performed sales duties for Facilities Management, Temporary Personnel, Same Day Delivery and

Scheduled Delivery Services for a $400M national service organization

Collaborated with VP of Sales to create Weekly Analysis Reports for the Sales Department

Collaborated with VP of Sales to create Sales Presentation K its

Increased revenue and profitability with new accounts and maintained existing accounts

Trained new Sales Account Executives on operational processes and procedures

Assisted Accounts Receivable Department with customer disputes and billing inquiries

Provided daily assistance to the Vice President of Sales w ith administrative tasks and projects

Assisted Sales Department with operational and administrative inquiries

Traveled to Houston Texas for Annual Sales Training Conference

March 2003 – September 2006

Site Manager

Liaison between Velocity Express, the Property Management Office and tenants

Created and recorded work schedules for employees

Maintained employee timesheets for submission to the payroll department

Responded to and resolve customer related issues

Coordinated and document all transactions within the Intercept Facility

March 2000 – March 2003

Area Field Manager

Developed and implemented operational procedures for multiple Intercept Facilities

Responsible for the documentation follow up and resolution of all service issues

Created Operational Procedure Manuals for twenty two Intercept Facilities

Collaborated with Sr. Management for employee evaluations

Project Manager for the start-up of five Intercept Facilities including one in Boston, MA

Traveled to Boston Massachusetts to open new Intercept Facility

December 1998 – March 2000

Site Manager

March 1996 – December 1998

Assistant Site Manager

PROFICIENCY

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Oracle® Advanced Collections

PeopleSoft 8 DataTrac COPS

EDUCATION

Career Blazers. New York, NY

Certificate in Medical Billing & Coding, 2005

Brooklyn Technical High School, Brooklyn, NY

Diploma, 1996

REFERENCES

Available upon request

Contact this candidate