Customer Service Representative

Jennifer T. Baskaran

Cell phone: 647-***-**** E-mail: *******-*@*******.***

Qualifications:

• Proficient in Microsoft Office: Word, Excel, Outlook, PowerPoint, Access

• Familiar with various Legal Software: ACL, Conveyancer, Teraview, E-Reg, PC Law,

Divorcemate, Estate-a-Base and Fast Company

• Experience in Office Administration

• Highly organized with excellent research, analytical and conflict resolution skills

• Excellent interpersonal, oral and written communication skills

• Work well independently and in a team environment while demonstrating strong

leadership and people management skills

• Typing speed: 70 wpm

Education:

• Seneca College of Applied Arts and Technology September 2010 – August 2012

Court and Tribunal Credits

Legal Administration- Attained Diploma

Work Experience:

Skytek Executive Office Suites February 2013 - Present

Full-time

Richmond Hill, ON

Receptionist/AdministrativeAssistant

• Was recently given the opportunity to transition to Operations Manager

• Handle reception for over 60 different companies

• Manage to complete administrative assignments for various clients in a time-sensitive

manner

• Ensure operations are running smoothly and efficiently with minimal supervision

• Worked part-time for Law Firms, renovation companies, property managers and more

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• Arrange accommodations for meetings and transportation on a daily basis

• Generate receipts and participate in handling monthly billing

• Enter billable work into database

Iacobelli Law Firm

Part- Time

• Analyzed case information to understand personal injury allegations to report to lawyer

• Prepared initial file correspondences ( retainers, incident/police report etc )

• Retained and maintained updated client files including medical records, wage

information and change of personal status.

Heydary Green PC Barristers and Solicitors November 2012

Field Placement

Downtown Toronto, ON

Law Clerk/ Legal Assistant

• Assisted Lawyers drafts to complete within the time frame given

• Prepared affidavits of documents, and maintained document files and case

correspondence

• Produced documents using various law-based software

• Ensured compliance was met with standard legal practice

• Maintained standards of corporate governance

• Arranged conferences and attended meetings to assist Lawyers

• Maintained an organized environment

• Served copies of statement of claim to opposing party

Global Credit and Collection October 2011 - February 2012

Contract Position

Markham, ON

Customer Service Representative

• Handled debts on behalf of various clients

• Arranged meetings for the company and consumer

• Followed up with payment arrangements

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• Located consumers information to complete files

REFERENCES AVAILABLE UPON REQUEST

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