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Customer Service Administrative Assistant

Location:
Burlington, ON, Canada
Posted:
September 24, 2014

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Resume:

JENNIFER ROSS

647-***-****

Over ** Years in Administrative Support and Customer Services

MS Windows Office: Word, Excel, Ability to operate various office

Outlook, PowerPoint machinery

Meridian Phone System Certificate in Level I First Aid and

CPR

Internet and tech-savvy

Joint Health and Safety Committee

SharePoint Data Base

Certification

FedEx Online Test Proctor Certified

Data Input: 60 WPM Lamination and Binding Machines

“Service E.D.G.E. “ Training with Desktop Publishing and

Global Knowledge (Customer Typesetting

Services)

Friendly, courteous and

“Managing Multiple Priorities” professional

Training with Global Knowledge

Demonstrated ability to work

(Time Management and

independently and as part of a team

organizational skills)

Attention to detail

Excellent verbal and written

communication skills

Excellent Customer Service Skills

WORK HISTORY

GLOBAL KNOWLEDGE CANADA

Training Centre Coordinator

Jan. 2011 – Feb. 2013

Administration, Customer Service and Reception for I.T. and Business Training Facility

Customer Service: Catering and attending to the needs of our clients. Averaging Sixty to

Eighty students per week in a busy Training Centre.

Reception: Answer switchboard, handle all incoming calls, direct inquiries as required.

Weekly Budgeting for Food and Beverage including inventory.

Purchasing: Responsible for weekly Food and Beverage purchasing, and monthly Office

Supplies using Oracle.

Maintain Large Lounge Area: Keeping the lounge and eating area well maintained and

stocked with supplies.

1 Page

JENNIFER ROSS

647-***-****

Over 15 Years in Administrative Support and Customer Services

Maintain Classroom Set-up: Set up classroom work stations and ensure the courseware

and supplies are set out neatly. Including Inventory control; ensuring kits have arrived

and are in classrooms for class starts.

Process mail and courier shipments; including International technical shipments using

FedEx Online.

Sign In Sheets/Rosters: Maintain and upload Sign-In Sheets to Sharepoint site in a timely

manner.

Signs and Certificates: Print certificates for Students; including inventory of Certificate

paper.

Proctoring Prometric Exams: ensuring that the proper steps have been adhered to.

Data Entry and Spreadsheets, Including: Entering of paper Student Evaluations. Entering

student Exam scores. Month end reports. Using spreadsheets with Excel.

Joint Occupational Health and Safety committee member

EYE WEEKLY – Star Media Group, Torstar

Classifieds Account Manager

Oct. 2009 – July 2010

Maintain Classifieds accounts for weekly publication

Customer Service: working with clients to build advertisements according to their budget

Advertisement booking using Citrix system

Maintaining Accounts Receivable

Typesetting of text ads and working with Production for the creative of new ads

Prospecting of potential clients, providing written quotes and maintaining contacts

STAR MEDIA GROUP - Torstar

2 Page

JENNIFER ROSS

647-***-****

Over 15 Years in Administrative Support and Customer Services

Reception and Administrative Support

Jan. 2008 – Oct. 2009

Offices of EYE Weekly, Canadian Immigrant and Sway Magazine

Maintain busy switchboard and Meridian phone system, up to 100 calls per day

Routine maintenance for Meridian phone system

Maintenance of Contact and Mailing Lists

A/P Assistant: Invoice allocation via spreadsheets and data entry, filing

Inventory and purchasing of all Copy, Print and Fax machine toners

Inventory and purchasing of all Stationary and Office Supplies

Responsible for all incoming and outgoing mail and couriers

Property Maintenance liaison

Responsible for Kitchen and purchasing of kitchen/coffee supplies

APOLLO 8 MAINTENANCE LTD.

Administrative Assistant and Reception

Oct. 2003 – Sept. 2007

Corporate Cleaning office with over 1,000 employees

Maintaining President’s Calendar including appointments, meetings and conferences

Preparation and distribution of memos from the President to Area Supervisors – up to

50 per day

Regular preparation and distribution of MSDS documents, including lamination and

binding

Customer Service: property maintenance liaison

Maintain busy switchboard and phone system

Maintenance of Contact and Mailing Lists

Responsible for hiring of new cleaning staff, placing Ads

3 Page

JENNIFER ROSS

647-***-****

Over 15 Years in Administrative Support and Customer Services

OFFICE TEAM

Temporary Staffing

1999 – Oct. 2003

Various Administrative Support contracts including: CAMC and Oxford Properties

~ References available on request ~

4 Page



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