JENNIFER ROSS
Over ** Years in Administrative Support and Customer Services
MS Windows Office: Word, Excel, Ability to operate various office
Outlook, PowerPoint machinery
Meridian Phone System Certificate in Level I First Aid and
CPR
Internet and tech-savvy
Joint Health and Safety Committee
SharePoint Data Base
Certification
FedEx Online Test Proctor Certified
Data Input: 60 WPM Lamination and Binding Machines
“Service E.D.G.E. “ Training with Desktop Publishing and
Global Knowledge (Customer Typesetting
Services)
Friendly, courteous and
“Managing Multiple Priorities” professional
Training with Global Knowledge
Demonstrated ability to work
(Time Management and
independently and as part of a team
organizational skills)
Attention to detail
Excellent verbal and written
communication skills
Excellent Customer Service Skills
WORK HISTORY
GLOBAL KNOWLEDGE CANADA
Training Centre Coordinator
Jan. 2011 – Feb. 2013
Administration, Customer Service and Reception for I.T. and Business Training Facility
Customer Service: Catering and attending to the needs of our clients. Averaging Sixty to
Eighty students per week in a busy Training Centre.
Reception: Answer switchboard, handle all incoming calls, direct inquiries as required.
Weekly Budgeting for Food and Beverage including inventory.
Purchasing: Responsible for weekly Food and Beverage purchasing, and monthly Office
Supplies using Oracle.
Maintain Large Lounge Area: Keeping the lounge and eating area well maintained and
stocked with supplies.
1 Page
JENNIFER ROSS
Over 15 Years in Administrative Support and Customer Services
Maintain Classroom Set-up: Set up classroom work stations and ensure the courseware
and supplies are set out neatly. Including Inventory control; ensuring kits have arrived
and are in classrooms for class starts.
Process mail and courier shipments; including International technical shipments using
FedEx Online.
Sign In Sheets/Rosters: Maintain and upload Sign-In Sheets to Sharepoint site in a timely
manner.
Signs and Certificates: Print certificates for Students; including inventory of Certificate
paper.
Proctoring Prometric Exams: ensuring that the proper steps have been adhered to.
Data Entry and Spreadsheets, Including: Entering of paper Student Evaluations. Entering
student Exam scores. Month end reports. Using spreadsheets with Excel.
Joint Occupational Health and Safety committee member
EYE WEEKLY – Star Media Group, Torstar
Classifieds Account Manager
Oct. 2009 – July 2010
Maintain Classifieds accounts for weekly publication
Customer Service: working with clients to build advertisements according to their budget
Advertisement booking using Citrix system
Maintaining Accounts Receivable
Typesetting of text ads and working with Production for the creative of new ads
Prospecting of potential clients, providing written quotes and maintaining contacts
STAR MEDIA GROUP - Torstar
2 Page
JENNIFER ROSS
Over 15 Years in Administrative Support and Customer Services
Reception and Administrative Support
Jan. 2008 – Oct. 2009
Offices of EYE Weekly, Canadian Immigrant and Sway Magazine
Maintain busy switchboard and Meridian phone system, up to 100 calls per day
Routine maintenance for Meridian phone system
Maintenance of Contact and Mailing Lists
A/P Assistant: Invoice allocation via spreadsheets and data entry, filing
Inventory and purchasing of all Copy, Print and Fax machine toners
Inventory and purchasing of all Stationary and Office Supplies
Responsible for all incoming and outgoing mail and couriers
Property Maintenance liaison
Responsible for Kitchen and purchasing of kitchen/coffee supplies
APOLLO 8 MAINTENANCE LTD.
Administrative Assistant and Reception
Oct. 2003 – Sept. 2007
Corporate Cleaning office with over 1,000 employees
Maintaining President’s Calendar including appointments, meetings and conferences
Preparation and distribution of memos from the President to Area Supervisors – up to
50 per day
Regular preparation and distribution of MSDS documents, including lamination and
binding
Customer Service: property maintenance liaison
Maintain busy switchboard and phone system
Maintenance of Contact and Mailing Lists
Responsible for hiring of new cleaning staff, placing Ads
3 Page
JENNIFER ROSS
Over 15 Years in Administrative Support and Customer Services
OFFICE TEAM
Temporary Staffing
1999 – Oct. 2003
Various Administrative Support contracts including: CAMC and Oxford Properties
~ References available on request ~
4 Page