Customer Service Representative

Denesha Rivers

Customer Service Representative - The Room Place

Indianapolis, IN

*************@*****.*** - 317-***-****

WORK EXPERIENCE

Customer Service Representative

The Room Place - Indianapolis, IN - January 2014 to Present

Serves customers by providing product and service information; resolving product and service problems.

Attracts potential customers by answering product and service questions; suggesting information about other

products and services. Opens customer accounts by recording account information, maintains customer

records by updating account information. Resolves product or service problems by clarifying the customer's

complaint; determining the cause of the problem; selecting and explaining the best solution to solve the

problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts

by processing customer adjustments.

Amazon - Whitestown, IN - June 2012 to March 2013

Pick customer orders on all levels of a multi-level mezzanine pack and ship customer orders lift and move up

to 49 pounds lift, stand and/or walk during shifts between 8 and 12 hours long.

Amazon - Indianapolis, IN - August 2012 to November 2012

Packer- packing all goods and merchandise to customers making sure the proper hangtags and prices are on

the merchandise, getting the merchandise out at a timely manner.

Stocker

Justice - Indianapolis, IN - September 2011 to June 2012

Facilitates efficiency in keeping goods and merchandise stocked and available for distribution out on the sales

floor. Open all clothing shipment, censoring all clothing merchandise and hanging all clothing to be put on

sales floor. Responsible for cleaning my work area at the end of my shift.

Cashier

Sears - Indianapolis, IN - January 2011 to September 2011

Developed a reputation for excellent customer service by acknowledging the customer's presence and making

eye contact. Greeted customers in a friendly manner and gave them full attention. Served as product expert on

merchandise or directing them to the right person to assist. Answered customer's inquiries by phone averaging

60 calls per day. Computed sales prices, total purchases and processed payments. Placed special orders and

helped customer's find desired items.

Cash Manager

Chuck E Cheese - Indianapolis, IN - December 2009 to November 2010

Managed a team of 8 cashiers. Computed sales prices, total purchases and processed payments. Answered

questions regarding the store and its merchandise. Accepted payments from customers and made change

as necessary. Answered calls and responded to inquiries. Assisted co-workers in training. Assisted diner

with seating and parties as needed. Cleaned and prepared various foods for cooking and salad bar. Was

responsible for ordering merchandise for stock room and inventory control. Kept stock room in a neat and

orderly fashion. Also served as a mentor to junior team members.

Achievements

• Effectively supervised sales team to monitor sales activity and goal achievements.

Skills

• Employee scheduling

• Excellent people skills

• 0Written and oral communication skills

EDUCATION

High School Diploma

Lawrence North High School Indianapolis - Indianapolis, IN

2008 to 2012

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