Sales Manager

Ken Koehler

Naperville, Illinois ***** • 630-***-**** • ***********@*******.***

SUMMARY

Operations Manager with experience managing large operation teams in a 24/7/365 environment with a

focus on high quality output where success is measured by high internal and external customer

satisfaction. Strengths include P&L management, driving process improvements, developing strong

managers and technical staff while providing leadership in a changing environment. Experienced user of

Oracle platform for all company KPI reports, applicant tracking system, quality and HR related functions.

Professional Experience

IKON/RICOH, Chicago, IL

Operations Manager-Chicago Office, 2005- 2014

Direct P&L responsibility for $5,000,000 in yearly revenues. Led a diverse team of 44 employees, over

three shifts, in a dynamic, fast paced 24/7 environment ensuring projects were completed according to

company quality standards and client job specifications through proper alignment of staff and operational

resources. Collaborate daily with sales team and sales management in a transactional business

environment where each project contains various degrees of customization.

• Consistently exceeded company gross profit standards of excellence through implementation of daily

15 minute one on one manager meetings with each shift manager, driving a nearly 4% reduction in

controllable COGS (Labor/Supplies) expenses. Office GP improved from 48.3% to 52.1%.

• Acted as a strong sales advocate, providing solutions to non-standard client requests. Designed

solution that allowed Chicago office to secure $20,000 per month in net new revenue.

• Created living document tracking production errors, identifying root causes, developing solutions and

assigning ownership of process improvement. Percentage of error free deliverable improved from

95.6% to 99.50%.

• Ability to clearly communicate performance expectations through creation of Individual

Developmental Plans.

• Collaborated with the Field Operations Manager to provide documented after hours (5pm-7am)

project handling protocol which assisted in securing a net new client valued at $40,000 monthly for

five years.

Regional Field Support Manager, 2004-2005

Provided P&L support to 12 offices (500 + direct/indirect reports) in the Central and Great Lakes Regions

ensuring achievement of monthly/yearly operating income goals. Assisted with tactical and strategic

planning for large projects that exceeded the operational capacity of the producing city.

• Delivered hands on training to operations teams across the country as the company transitioned from

a copy company to an imaging company.

• Collaborated with peers on modifying Best Practices, regarding financial, administrative and

operational aspects of the business.

• Conducted bi-annual Sarbanes Oxley and Best Practice Audits safe guarding consistency of financial

reporting and delivery of exceptional quality service. Created CAD documents to assist Operations

Managers in improving results for underperforming facilities.

Ken Koehler Page 2

General Manager of Outsourcing for Chicago/Wisconsin/Minneapolis, 2001- 2004

Direct P&L responsibility for 1.2 million in monthly revenues across five offices. Right sized production

facilities after thorough analysis of machine utilization figures and manpower plans. Improved

operational efficiencies through reimplementation of company Best Practices and renewed commitment

to development of all employees (175 direct/indirect reports).

• Removed up to 35% of production equipment per office without adversely impacting the customer

experience.

• Reduced production labor expense in Minneapolis office from 34% of revenue dollars produced to

26% through proper alignment of production staff over three shifts.

• Designed market product with VP of Sales to improve sales close ratios.

General Manager Business Document Services, 1999-2001

Direct responsibility for coordination of all operations and sales activities from hiring, training, coaching,

yearly reviews and individual development.

• Designed and executed sales strategies, increasing revenues by 10%.

• Exceeded 110% of revenue plan each year.

• Operating income exceeded 22% of revenue standard of excellence.

• Worked with peers to develop Business Document Services Best Practices.

Production Manager Business Document Services, 1992-1999

Managed team of 25 employees with responsibilities that included hiring, training, motivating, counseling

and creating Individual Performance Plans.

• Conducted monthly meetings with key operation employees to improve cost of labor, leading to a 6%

drop in labor expense translating to $20,000 in monthly savings.

• Introduced shop “Huddles” to educate team on monthly expenses. Encouraged a climate of listening,

sharing of ideas and providing constructive feedback, fostering a feeling of ownership that

contributed to a 7% gain in monthly operating income.

• Attended weekly sales team meetings to better understand barriers sales team faced while growing

revenue stream. Discussions led to the creation of $150 minimum invoice protocol, reducing the

number of small orders. Contributed to increase in monthly revenue growth from $425,000 to over

$550,000 per month.

EDUCATION

BS, Operations Management, Southern Illinois University

PROFESSIONAL DEVELOPMENT

Attended and Delivered Ricoh Provided Training Seminars

VOLUNTEER ACTIVITIES

IKON National or Regional Chairperson for United Way Fundraising Campaigns 2009-2012

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