Customer Service Assistant

317-***-****•*******.*****@*****.***

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* ******* *****

**** * **** ******, ***** Haute, IN, 47802 •317-***-****•*******.*****@*****.***

Chaylan Jones

Summary

Enthusiastic customer service professional with 6 years client interface experience. Personable and responsible

Cashier with 3 years in food and customer service. Solid team player with upbeat, positive attitude. Dedicated

representative motivated to maintain customer satisfaction and contribute to company success. Childcare

Assistant adept at keeping calm under pressure while continuing to keep the daycare setting light and playful.

Works hard to identify and rectify behavioral and educational issues. Hard-working and detail-oriented student

with strong technical skills and the ability to learn concepts quickly.

Experience

March 2008 - Current

Cj’s Sweet Creations & Catering Indianapolis, IN

Assistant Manager

Take necessary steps to meet customer needs and effectively resolve food or service issues. Recorded

customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with

a smile in a timely manner.

October 2013 - Current

Taste of Heaven Indianapolis, IN

Assistant Manager

Provide onsite training. Monitor multiple databases to keep track of all company inventories.

Successfully lead key projects which result in more major business opportunities.

May 2014 – Current

Little Blessings Childcare Ministry Indianapolis, IN

Care Assistant

Create daily lesson plans for activities. Physically and verbally interact with children throughout the

day. Redirect children to encourage safe, positive behaviors. Help facilitate indoor and outdoor play,

parent-teacher conferences and keeping the classroom clean. Organize activities that develop children's

physical, emotional and social growth.

May 2012- August 2012

Marion County City County Building Indianapolis, IN

Receptionist

Successfully established effective systems for record retention by creating database for daily

correspondence tracking. Maintained detailed administrative and procedural processes to improve

accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Managed

incoming and outgoing calls for busy office.

May 2012 – August 2012 KFC Indianapolis, IN

317-***-****•*******.*****@*****.***

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4 Chaylan Jones

Crew Member

Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners

with seating as needed Checked the quantity and quality of received products Cleaned and maintained

the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various

foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and

broken dishes, and removed empty bottles and trash

Education

August 2011 - Current

Indiana State University Terre Haute, IN

Human Development & Family Studies Student

Minor in Social Work. Dean's List Academic Achievement Award. 3.0 GPA. Secretary of an

organization called #teamSPEAK, which brings knowledge and awareness to campus about current

trending topics around the world. Will be graduating December 2015.

References

1 Danielle Robertson: 317-***-**** personal mentor

2 Janie Winfield: 317-***-**** current supervisor

3 Crystal Jones: 317-***-**** current supervisor

4 Armand Montgomery: 317-***-**** church mentor

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