Supervisor, Assistant Manager, Manager, QAQC
Resume:
Marc Payant
**** ********* ***. ******, ******* K2B 8J2
****.******@*****.***
EXPERIENCE:
Alzar Industries Inc 2012 - Present
Quality and Process Inspector
Read and interpret blueprints
Used precision measuring tools to ensure parts conform to specifications
Verified that proper material is used
Quality inspection first-offs and finished parts.
Ensure process follows LEAN and ISO: 9001 guidelines, and make changes accordingly.
Advanced Air Quality 2010 - 2012
Indoor Air Quality Technician
Cleaned and maintained residential and commercial duct work
Cleaned and maintained residential and commercial HVAC systems
Provided customers with solutions to their air quality
Sold and assisted with the installation of assorted purification equipment
Maxima Technical Services 2008 - 2010
Testing and Balancing Technician
Measured air and water flow using different instruments
Ensured building’s air flow matched design specifications
Worked with other trades to maintain HVAC systems
Write reports to publish to engineers.
Dell Inc Canada 2006 – 2008
L1 Technical Specialist
Resolve Virus / Spy-ware and networking / Wireless related issues
Administrative duties including 1 x1 coaching sessions
Quality Audits Resolution Specialist shadowing
Acting Resolution Specialist for 3rd party programs and installation issues
JHSC training.
Bell Sympatico 2004 - 2006
Senior Support Representative
Executive Office Representative
Delivered on the phone coaching for agents with questions
Resolved advanced internet and email issues
Agent, supervisor and management escalation resolution
Answered procedural questions from clients and agents
Coached on product sales
Analysis of agent metrics
Sweda 2003 - 2004
Field Technician for National Grocers
Preventative maintenance on all computing systems
Resolution of hardware and software related issues
Rebuilt Point-of-Sales systems and printers
Performed full install for new stores
Networked new stores
resolved debit machine issues
Attended all available training sessions
Go Games, Calendar Club, Tickers, Wine Rack 2000 - 2003
Manager / Assistant Manager
Training of all new employees to operate cash registers,
handle credit card sales, treat customers in a courteous manner
and become familiar with merchandise and selling techniques.
Interview potential employees and submit recruitment choices to DSM.
Merchandising and accounting.
Set-up and tear-down new stores and kiosks.
Brought store to top 5 in sales achievement and competitions.
EDUCATION:
Network Support Specialist, CDI College of Business and Technology, Ottawa, ON 2003
Joint Health and Safety Committee Certified Member, Dell Canada Inc., Kanata, ON 2007
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