Customer Service Representative

JAMAL TODD

** ******* **, ******** **, *****

H:860-***-**** **********@*****.***

Objectives

Seeking long term employment in an organization where I can grow professionally and further enhance my

skills, knowledge and experience to face and overcome the challenges of today’s changing work

environment.

Experience

Customer Service Representative

01/2014 – Present

CREC Transportation Hartford, CT

• Promote cooperation and collaboration with local school districts and other organizations

• Provide cost-effective services to member districts and other clients

• Manage incoming and outgoing calls

• Provide outstanding transportation services to our customers by offering timely and courteous

responses to families and schools and ensuring the performance of our contracted bus companies.

Call Center, Order processer

02/2013 - 11/2013

Mustang’s Unlimited Manchester, CT

• Collect customer feedback and made process changes to exceed customer satisfaction goals.

• Clerical Data review, void cancellations.

• Process orders and manage oversea accounts.

Customer Service Representative

10/2010 - 07/2012

Otis Elevator Farmington, CT

• Demonstrated mastery or customer service call script within specified timeframes.

• Formulated and enforced Service center, procedures and quality assurance measurements.

• Developed effective relationships with all call center departments though clear communication.

• Properly directed inbound calls in phone queues to improve call flow.

Department Head/Sales Associate CSR

05/2006 - 03/2010

Home Depot Bloomfield, CT

• Maintained up to date knowledge or store policies regarding payments and exchanges.

• Organized weekly sales reports for the sales departments to track product success.

• Excelled in exceeding daily credit card application goals.

• Cross trained and provided backup for other customer service representatives when needed.

Skills

• Demonstrated ability to log all notes and follow up information accurately.

• Hands on experience in performing technical and non technical services

• Highly skilled in up information accurately.

• Hands on experience in performing technical and non technical services

Education

Eastern Connecticut State University 3.16 Gpa

05/2010 Visual Arts Graphic Design

Accomplishments

Attained Success in meeting sales goals by 100% by up selling services to existing customers.

Managed a team of 15 CSR agents for training purposes in terms of service knowledge and telephone

etiquette.

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