Customer Service Sales

Rolande Thériault

**** *** ** **, ************, Ontario

Phone (613) – 301-7016 – Email: *******.*********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Fluently Bilingual: communicates fluently both verbal and written

Strong Customer Service: creates rapport with clients and co-workers

Enthusiastic & Hardworking: puts a positive spin in every task

Quick Learner: grasps technical information easily

Well Organized: able to schedule and plan for maximum efficiency

Able to multitask: thrives on chaos, details aren’t sacrificed

Resourceful & Creative: quick on my feet to problem solve

Excellent Visualization Skills: sees the big picture, can read blueprints

Computer literate: comfortable with W indows 8, MS Outlook, MS Word,

Excel, Power Point, Internet, Mac OSX.

A VALUABLE TEAM PLAYER WITH PROVEN SKILLS IN:

Sales, Marketing & Customer Service Management

Service Supervisor

Office Management / Administration

Dispatching/Reception

RELEVANT SKILLS & EXPERIENCE

Sales / Marketing/ Customer Service

Enouraged client loyalty with superior customer service skills

Increased client base by 30%

Recognition award for achieving Highest Closing Ratio

Familiar with government tender processes

Prepared quotations targetting features and benefits

Performed customer service follow ups

Forecasted and reported sales activities

Provided technical product information in the scientific fields

Trained clients on equipment programming and operation

Participated in trade shows and demonstrated products

Designed sales brochures and promotional flyers

Office Management / Administrator

Processed invoices, accounts payable & receivable, generated reports

ensuring smooth cash flow

Created & maintained customer database with detailed accounting,

inventory, contract information resulting in real time figures

Processed & Coordinated orders to meet with installation commitments

Devised high profile client information & seasonal binders for quick

reference and immediate action

Handled multiple line Meridian Telephone System with Voicemail

Recognized award for outstanding organizational abilities

Implemented monthly company newsletter

Maintenance Service Supervisor

Designed Training Manual and check list which guaranteed consistent

service

Performed quality control inspections providing positive feed back as well

as offering problem solving solutions with service technicians

Planned and Headed weekly meetings/information sessions improving

communication and promoting team spirit

EMPLOYMENT HISTORY

Dispatch/Reception - EastGen - Kemptville

Sales & Customer Service Manager - Fine Interiorscape - Ottawa

Office Administrator – Modular Telephone Inc. - Ottawa

Executive Assistant/ Office Administrator - Excel HR Solutions - Ottawa

Various temporary positions

Territory Manager (Eastern Ont.) - Intersciences Inc. - Markham

Laboratory equipment, supplies & service company

Sales Executive (Eastern Ontario) - Caltec Scientific - Ottawa

Laboratory capital equipment & service company

EDUCATION & CERTIFICATES

CEGEP/Cartography - Gatineau

University of Guelph - Horticultural Studies

ACCPAC Simply Accounting for Windows

WHMIS certification 2010

Contact this candidate