Organizational Change Management
Resume:
L aura N. North
**** ***** ***** **., * allas, TX 75068
*************@*******.***
Change management and business process improvement professional experienced in
•
Summary
coaching techniques, process analysis, r isk management, resistance management,
t ransition planning, and behavioral change.
1. Skilled at learning new concepts quickly, working well under pressure, and
communicating ideas clearly and effectively.
2.
Masters Degree in Business Administration Anticipated
Educatio
December 2014
University of Phoenix, Oklahoma City, OK
n
2011
Bachelor of Science in Animal Science
Texas A&M University, College Station, Texas
Career History & Accomplishments
Business Coach, J immy John’s Franchise, LLC. M arch 2013 -
3. P resent
Responsible for driving corporate change initiatives to 28 stores
i n the Oklahoma and Arkansas area:
1. Develop change management plans.
2. Determine stakeholder/owner action plans and ensure
leadership alignment.
3. Create desire for change throughout each location and assess
and ensure business readiness.
4. Address behavioral changes.
5. Track adoption, utilization and proficiency of individual
changes.
6. Detect r isk and develop risk mitigation plans and policy
changes.
4. Provide detailed business process analysis and identify
i mprovement opportunities.
1. Assisted 3 stores in reducing their cost of goods sold by 5%
each by identifying the sources of waste, implementing an
action plan for correction, and monitoring the improvement.
2. Selected to host a 16 session round-table discussion, at the
company's bi-annual convention, on operational
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i mprovement.
5. Coach ownership in best practices, goals and objectives, and
i dentifying success metrics.
1. Averaged a 10% increase in sales across 14 stores to date.
6. Deliver conflict or issue resolution strategies.
1. Worked directly with vendors to resolve issues as needed.
Legal Assistant/Legal Billing Clerk, McClure Law Office June 2012 –
7. M arch 2013
Responsible for collecting and documenting billable activities
regarding Worker’s Compensation.
8. Provided issue resolution activities regarding customer invoices
9. Audited client files to identify past billable activities that were
never invoiced, created collective invoice to bring client up to
date, and contacted client when necessary to explain the reason
for the delayed invoice.
10. Developed process improvement plan for the collection and
documentation of the attorney's billable activities, as well as
p roposing a monthly billing cycle for all clients in order to
regulate the office's income.
1. The plan would clean up all legacy unbilled activity, which
was estimated to be worth $3 million of income to the office,
and would prevent all future activities from going unbilled
for more than a single calendar month.
Professional Certifications
Management and Strategy Institute
1. Change Management Specialist (CMS)
2. Six Sigma Lean P rofessional (SSLP)
Proficiencies
3. Microsoft Word
4. Microsoft Excel
5. Microsoft PowerPoint
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References available upon request
Contact this candidate