Customer Service Representative

Thad Best

Permit Member - BLACK LYTE FILM PRODUCTIONS

Toronto, ON

**************@*****.*** - 416-***-****

Dear Recruitment Officer,

Attached for your review is my resume in hopes that you will consider me a valuable addition within your

company. I am looking for a position where my skills, knowledge and passion would be an asset to any company

looking for a professional worker.

I am a team player, personable, creative and highly dedicated individual who has ambition to succeed in

any given environment with the ability to manage concurrent multiple priorities and projects. I have extensive

experience in the production/film sector however, I love to learn and am always up to a challenge and ready

to make a change within my career path. I get along well with others and quickly inspire and motivate other

employees, whilst also working efficiently on my own. I am seeking a position where I can further develop and

excel giving my best to an employer while still being able to make a difference.

I have exceptional analytical and decision making skills. I have experience managing/mentoring a team of

project management professionals and strong people leadership skills to manage and motivate teams. My

collaborative approach to problem solving and the ability to work with a highly skilled, cross-functional team

in a large company allows me to listen and integrate ideas from diverse sources while still challenging myself

and staff to achieve their best and stand behind their ideas with conviction.

I am eager to take on a new endeavour and I am quite capable of meeting the Key Responsibilities of this

position as I have hands on experience in the Start-up of a company, Strategic Marketing & Planning, Building

Partnerships and I am extremely self-motivated. I think I would be a great addition to the company based on

my skills and abilities. I would love the opportunity to prove the many talents I have.

I would welcome an opportunity to meet or even speak with you or one of your executive staff members. I

am flexible and open to change. Thank you in advance for taking the time to review my qualifications. I look

forward to hearing from you.

Sincerely,

Thad Best

WORK EXPERIENCE

Permit Member

BLACK LYTE FILM PRODUCTIONS - Union, ON - 2010 to Present

Key Accountabilities:

* Grip department

* Electric department

Tickets:

* Fall arrest ticket

* Lift ticket

* TDG tickets

* WHIMIS

Director of Production/CEO

BLACK LYTE FILM PRODUCTIONS - 2009 to Present

To provide leadership and direction to the B.L.F.P production crew by managing all phases of the project life

cycle, from needs assessment to implementation through to completion. Takes a lead role to drive, oversee

functional areas/daily operations, achieve results, build effective relationships, strategic planning to advance

the mission and other work necessary to support company objectives.

Key Accountabilities:

* Marketing and promotion of B.L.F.P services

* Solicit and acquire new business with focus on film/video production and editing

* Responsible for all aspects of projects from inception through to completion including:

* Budget

* Creation of Storyboards

* Management of resources

* Production; filming and editing

* Identifying and securing locations required

Fire & Safety Technician

PROTOCOM FIRE PROTECTION SERVICES - 2006 to 2008

Key Accountabilities:

* Provided excellent Customer Service

* Inspected fire alarms/panels; made sure extinguishers were all up to date

* Provided Information and set up accounts for the following Products & Services:

* Central Monitoring Systems

* Fire Alarm / Emergency Lighting

* Intercom Access Systems / Telephone Access Systems

* Portable Fire Extinguishers / Sprinkler Systems

Customer Service Representative

PSI MOBILE WASH - 2004 to 2006

Key Accountabilities:

* Processed and completed all customer contracts in a timely manner

* Responsible for mobile washing of all transportation vehicles, store fronts, and gas stations

* Prepared and maintained accurate customer invoices and delivered invoices on a monthly basis

* Follow up with customers regarding discrepancies with invoices and acted promptly to resolve issues

Customer Service Representative

CITYCLEAN, ON - 2002 to 2003

Key Accountabilities:

* Responsible for delivery of all customer orders

* Responsible for managing route in order to meet customer needs

* Distributed all invoices and collected payments from all regular customers in a timely manner

Senior Direct Marketing Associate / Work Controller

Key Accountabilities - Bell, ON - 1997 to 2002

Assisted with all inquiries regarding new products

* Ensured customer files were maintained and accurate

* Assisted customers with Bell Canada Rewards program

* Point of contact for shift scheduling for various departments

* First point of contact for customer payment and account service inquires

* Ensured customers were informed on new products and services offered

* Processed payroll for client groups through validation, coding and data input

* Maintained accurate customers files and actively sought new business opportunities.

* Managed inbound calls, data entry and monitored queues to ensure that district standards were

maintained

* Client Retention through outbound calls; ensuring high levels of customer satisfaction by initiating

mini surveys

Professional Experience

EDUCATION

Diploma in Business

Academy of Learning - Toronto, ON

Diploma

Central Technical High School - Toronto, ON

Contact this candidate