Administrative Assistant Customer Service

Patricia Williams

*** *. ********* **, *********, NC 27530

Home: 919-***-****, Cell: 919-***-****

Email: ***********@**.**.***

Objective: To perform Administrative Assistant duties and responsibilities

with accuracy and professionalism in a timely manner supporting the goals

and objectives of leadership and the organization.

Ability: Self-motivated, organized and highly capable in the performance

of Administrative Assistant duties and responsibilities. With a two year

degree, and 20 years experience in administration, my work history is a

positive factor towards my level of ability, experience and expertise. I

possess strong communication skills, both oral and written, and have

several years of personnel supervision and management experience. My

knowledge of information technology supports my administrative abilities;

I'm an expert computer and systems operator.

Employment:

Partnership Assistant, 1/10 - 6/10

Department of Commerce

130 S. Fairview Road, Rocky Mount, NC 27801

Supervisor: Toshika Smith 252-***-****

Trained and supervised 25 Census workers during the North Carolina and

Wayne County 2010 Census objective. Responsible for accomplishing 55

Partnership Agreements with local city and county government, civic leaders

and community based agencies. Compiled census information for partners and

community leadership and organizations. Distributed 250 packets of

information and promotional materials to 30 town halls, libraries, and

faith-based organizations. Scheduled appointments and coordinated calendar

items to assist the Partnership Supervisor. Assisted in the coordination

and attendance of events by staffing the census campaign exhibit booths.

Assisted 30 Complete Count Committees and identified locations for 10 Be

Counted Sites and Questionnaire Assistance Centers in support of an

ensuring 100 % notification for the Wayne County 2010 individual census

count was achieved. Managed and accounted for the inventory of census

material and supplies valued at 150,000 dollars.

Administrative Assistant, 12/02 - 9/05

United States Air Force

1015 Blakeslee Ave, Seymour Johnson AFB, NC 27531

Supervisor: Glenda Price-Carter 757-***-****

Supervised 15 administrative personnel and managed office procedures for

the administrative section for the F-15E Strike Eagle aircraft maintenance

operations. Technical advisor to senior leadership on matters affecting

the organizations multi-billion dollar expenditure budget. Performed

personnel reliability medical record readiness screenings on 50 nuclear

assurety assigned weapons personnel. Set-up document suspense systems and

typed, edited and processed 25 performance reports and 10 recognition

decorations monthly. Initiated and processed promotion recommendations for

165 military personnel. Managed the office supply account and inventory

valued at 300,000 dollars. Updated individual security clearances and

processed background investigations for 165 personnel ensuring personnel

security compliance in the protection of billions of dollars in military

assets. Managed the Bank of America Credit Card Program valued at 550,000

dollars annually.

Administrative Manager, 7/01 - 12/02

United States Air Force

1280 Humphreys Street, Seymour Johnson AFB, NC 27531

Supervisor: Kent Holsopple 704-***-****

Responsible for providing office administration for 85 military and 7

civilian personnel. Performed, supervised and managed staff support tasks

and functions involving integration of information management personnel to

support the readiness of the logistic organization in support of the F-15E

Strike Eagle operational mission. Ensured on-time submission and tracking

of performance reports and recognition decorations. Implemented and

managed the unit records management programs tasks and functions ensuring

offices of record were established and properly maintained ensuring the

archive of critical logistic supply equipment records. Monitored and

managed the Privacy Act and Freedom of Information Act programs and

functions to ensure unit level procedures complied with statutory

requirements and the protection of critical equipment and logistic

information. Supported the effort to ensure logistic readiness and

accuracy through the management of the flight work centers recall process

and procedures.

Records Manager, 8/96 - 7/01

United States Air Force

1007 Nomad Way, Eglin AFB, FL 32542

Supervisor: Jeff McBride 505-***-****

Managed critical program and policy for 350 personnel assigned the premier

aircraft support organizations Records Management Program. Directed and

supervised 21 offices in the establishment of records management, retention

and archive programs for more than 100,000 critical pieces of personnel,

logistics, equipment, and aircraft documentation records. Assisted and

trained 30 record custodians in the set-up of filing systems for

confidential and classified information implementing both manual and

electronic storage procedures. Organized active and inactive filing system

for offices of record and performed annual inspections and certifications

to ensure Headquarters Air Force policy, procedure, and standards were

being followed and met. Accomplished various forms and documentation to

support the transfer of critical records to staging and archive facilities

annually. Managed the Wing Privacy Act Program ensuring offices complied

with documents, resources, equipment, and personnel security procedures to

establish information protection. Monitored the Freedom of Information

Act Program through the release of For Official Use Only information

ensuring authorization for disclosure based upon a need-to-know.

Information Technology Experience:

Data Entry, Customer Service, and Key-boarding (50 WPM)

Office Systems and Storage Containers

Records Management

Administration Management and Supervision

Personnel Management and Supervision

Answer and documenting phone calls

Managed Office Supplies and Accounts Receivable

Maintained Network Administration, Operations, Management, and Security

Monitored Exchange Server

Utilized Microsoft Office Systems, Word, Excel, Access and Quick Book

Applications

Utilized Search Engines and Social Media applications

Education and Certifications:

North Carolina Wesleyan College, Bachelors Degree, Psychology, Rocky Mount

NC - 2013

Community College of the Air Force, Associates Degree, Administration,

Seymour Johnson AFB NC - 2002

Administrative Specialist School, Kessler Technical Training Center,

Kessler AFB, MS - 1984 thru 2005

Certified Phlebotomist, Wayne Community College, Goldsboro, NC - 2009

Goldsboro School of Government, Goldsboro NC - 2014

Achievements:

North Carolina Wesleyan College Presidents List

North Carolina Wesleyan College Honor Graduate, GPA: 3.65

Air Force Longevity Medal, Good Conduct and Accommodation Medals

Logistics Administrative Award

Administrator of the Quarter Award

National Defense and Home Land Defense Service Medals

Specialized Leadership Training:

Non-commissioned Leadership Academy, Knoxville, TN September - 2003

Non-commissioned Leadership School, Eglin Air Force Base, FL - 1996

Non-commissioned Prepetory School, March Air Force Base, CA - 1989

Military Training:

Basic Military Training, Lackland Air Force Base, TX - 1984

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