Sales Customer Service

**** ******** ***** 727-***-****

Holiday FL. ****1 **********@*****.***

LINA C. GARCIA

Qualifications Thirteen years of Sales, Administrative and Management experience.

Twelve years of experience in Coaching and Training on sales, public

speech. 8 years of banking experience including loans origination. Skilled

in organization and timely project management.

Experience 03/2013-Present One Sun Clearwater,FL

Advisor/Personal Life Coach

Assisted clients in different life situations by providing advice and

counseling to help them find options to improve their business and

personal relationships.

06/2009-11/2012 Wells Fargo Bank Houston, TX

Personal Banker

Helped Customers with their accounts to give solutions to different

situations, turning service into sales when appropriate; providing excellent

customer service to build a long term relationship.

Offered options to clients to optimized service and improved quality

Opened new accounts for personal and commercial customers

offering new services to satisfy their needs and helped them to succeed

financially.

Referred customers to different partners, according to the situation;

including the processing loans. (car, personal, home Equity, mortgages

etc)

Participated in community events to get Wells Fargo to have an

impact in the society and get to influence the market, including the

Hispanic community in the area.

07/2008-5/2009 Conn’s Houston, TX

Sales Consultant

Helped customers with products selection and suggested tie-in

purchases.

Demonstrated features and benefits of products and extended

warranties.

Assisted customers with reselections.

Processed credit applications.

Followed up with customers to ensure satisfaction with products,

service, delivery, etc.

Analyzed competitors to get to know information about the market

2005-2008 Riston Enterprises Dunedin, FL

Manager

Managed customers data base, ensuring backups were maintained

regularly.

Documented all purchasing activity, to enable adequate warranty

support for customers.

Communicated efficiently with suppliers and company contractors.

Developed marketing and sales plans to open a new market.

Established media for advertisement.

Managed sales staff and helped them meet individual and company

goals.

Coached, trained and motivated sales team.

Managed telemarketers to get leads for potential costumers.

Organized and maintained files with company related information.

Followed up with customers to ensure product and service

satisfaction.

2001-2005 JP Morgan Chase. Tampa, FL

Sales / Financial Advisor

Helped card member services Customers with their accounts to give

solutions to different situations.

Offered options to clients to optimized service and improved quality.

Increased sales of products for the American and Hispanic portfolio.

Coached, trained and motivated peers and new hires to improve

Spanish communications, product knowledge, sales, average handling

time and service quality; improving production by 200% in the area.

Assisted Supervisors and managers, Conducted problem

identification, developed strategic solutions, and follow up with workers

and management to reach and exceed company goals.

Translated Documents from English to Spanish for Sales, Marketing

and Training purposes.

Awarded “All Start” New York 2003

Education 1988-1994 Externado de Colombia University Bogota, Colombia

B A., Business Administration.

Other Activities

Jaycees International

Local President (1994)

Regional Vice President (1995)

Coordinator for National contest of poetry, picture and debate (1996)

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