Customer Service Representative

Alvina Roselle Nelson

*** **** *** *** * 210-***-****

Universal City, Texas 78148 ************@***.***

SUMMARY OF QUALIFICATIONS

Detail-oriented administrative professional with over twelve years in customer service oriented

environments

Excels in Oral, Written and Interpersonal communication skills

Outstanding Critical Thinking, Problem Solving and Decision Making Skills

Utilizes exceptional organizational skills to balance/prioritize multiple projects in a fast paced

environment

Ability to work effectively in an independent and/or team environment

Demonstrated PC skills including Microsoft Office Suite (Word, Excel, Power Point & Outlook)

ACCREDITATIONS

Administrative Certificate, Northeast Independent School District (NISD)

USAA Presidential Award (Customer Service Merit Award)

PROFESSIONAL EXPERIENCE

HR Representative Wells Fargo - Manpower September 2013 – September 2014

Responsible for answering incoming telephone calls from Wells Fargo team members in a call center

environment

Assisted with calls related to questions or problems team members may have concerning benefit plans,

payroll, policies, programs, and online tools associated with human resources

Maintained knowledge on current human resource policy changes/updates through regular training sessions

Utilized traditional and online human resource systems to document transactional work and educated team

members on human resource related topics

Trained in Time Tracker, Blue Pumpkin, Verint, PeopleSoft, Employee Profile System and HRHD Help Desk

software

Auto Adjuster III

United Services Automobile Association September 2010 – July 2012

Provided auto/property/casualty claims service via internal channels (phone/email/mail/fax/other electronic

channels) to membership and third-party customers/vendors

Adjusted low to moderately complex claims. Severity of claims works included liability, non-injury, auto

theft/fire losses

Acquired and applied intermediate knowledge of insurance industry products, services, processes and policy

contracts and coverage’s

Recognized problems and collaborated with team members to both resolve and escalate issues as appropriate

Partnered/directed vendors and internal business partners to facilitate claims resolution

Managed records and processed general administrative tasks, to include typing, filing and scheduling

Operated standard office equipment including telephone systems receiving and forwarding calls, copiers,

printers, and fax machines

Associate Claims Adjustor

United Services Automobile Association August 2010 – September 2010

Claims Representative

United Services Automobile Association September 2008 – August 2010

Associate Claims Adjustor

United Services Automobile Association February 2008 - September 2008

Claims Representative

United Services Automobile Association April 2005 - February 2008

Member Service Representative

United Services Automobile Association December 2004- April 2005

Member Service Associate

United Services Automobile Association May 2004 - December 2004

Claims Representative

United Services Automobile Association January 2001- May 2004

Customer Account Professional

United Services Automobile Association July 2000 – January 2001

EDUCATION

Associate of Arts, A.A. - History

St. Philip’s College - San Antonio, TX

Bachelors of Arts, B.A. – History (degree not obtained)

University of Texas at San Antonio - San Antonio, TX

REFERENCES

Available upon request

Contact this candidate