Customer Service Administrative Assistant

** ******** ****** •ATLANTA, georgia *****

Phone 404-***-****• E-mail *********.*******@*****.***

chelsea b. patterson

Overview

Well-regarded professional with excellent administrative skills and a proven record of success in customer-driven support roles. Capable program manager; a self-starter who is well equipped to manage and prioritize multiple tasks simultaneously. Proven relationship manager who is successful in building rapport and working with people at all levels.

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Professional EXPERIENCE

Access Insurance Company July 2013-Current

Administrative Assistant/ Human Resources Assistant Atlanta, Georgia

* Provide accurate and time sensitive financial reports to human resources management daily

* Improved all administrative functions and systems, streamlined workflow, and introduced monthly schedules to monitor daily activities

* Maintained employee reimbursement and assist human resources with interview scheduling and testing

Piedmont Hospital July 2012-November 2012

Executive Administrative Assistant Atlanta, Georgia

* Completion of intake forms, and qualified patients based on health insurance

* Prepped examination rooms and communicated physician instructions to patients

* Sterilization of medical instruments, and disposal of hazardous material

Mercy Internal Medicine March 2012-July 2012

Medical Assistant Atlanta, Georgia

* Conducted medical procedures; Phlebotomy, Spirometry, EKG and ABI Doppler

* Coordinate patient appointments and completed daily payment logs

* Administered vital sign testing, and documented findings on the physician’s log.

Marsh USA, Inc. July 2007-January 2010

Records Manager Atlanta, Georgia

* Assisted in planning and implementing office move resulting in on time project completion

* Developed improved record keeping format and organized historical files in environment where quick data access was important reducing file acquisition lead time

* Handled numerous projects for high profile clients discretely processing sensitive and confidential documents which contributed to maintaining client loyalty; while providing exceptional customer service

* Effectively managing multi-line phone system, contact numbers, deliveries, coordinating upkeep of board rooms to present a neat and professional appearance and providing support to over 400 employees

Education

GEORGIA PERIMETER COLLEGE-Decatur, GA

Bachelor’s Degree Speech Communications- Currently Pursuing

EVEREST INSTITUTE – Decatur, GA

Certified Medical Assistant (CMA)–11/2011

SKILLS

* Proficient in Microsoft Applications (Vista, Word, Excel, Access, PowerPoint, Office,Suite), and navigation of Internet Browsers

* Lotus Notes, BASYS, MCD, MDES, EMR, NextGen, ADP

* Certified in First Aid and CPR thru AHA

* Georgia Certified Notary

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