Customer Service Sales
Resume:
Denise Perdomo
***********@*****.***
CAREER SUMMARY
Top closer with a proven track record in successfully generating leads and sales submissions. Experienced in managing facilities support community
events to maintain a high retention of clients and partners. Proven ability to balance priorities, meet tight deadlines, and produce superior quality.
Known for thriving in dynamic, high-pressure environments.
BUSINESS COMPETENCIES
Organization Development & Leadership Human Resources Communication & Problem Solving
Finance, Budgeting & Cost Management Customer & Vendor Management Client Retention
Client Management Sales Management Training Project Management
EXPERIENCE
Allstate, Administrative Assistant (May 2014 – Present)
Successfully generate competitive quotes for auto, homeowners and renters insurance. Develop business strategies and marketing events to promote
local agency and generate leads. Pursuing 2-20 license expected in July 2014.
• Organize and distribute meeting/event materials
• Organize agency owner’s Outlook calendar, adding client/vendor appointments, company training and out of office events.
• Update customer files and maintain current policy records on network and E-agent.
• Create and improve social media outlets for local agency.
• Conduct routine follow-up with prospects and current customers to ensure satisfaction and respond to general questions or concerns.
• Convert phone leads to scheduled appointment for life insurance and financial planning.
Riverstone Residential Group, Consultant (August 2012 – April 2014)
Successfully generated leads and handled traffic of prospective residents for Downtown Lease-Up residential building. Maintained highest closing
ratio. Was able to create advertising with local print and non-traditional media that established relationships and cross-marketing opportunities.
Successfully converted phone leads into scheduled appointments.
•Updated resident profiles, adding charges, fees and credits to general ledgers
•Trained new leasing employees; participated in multiple training webinars and on-site courses
• Created and maintained social media outlets via Facebook, Twitter, and Craigslist
• Planned, organized and attended networking events within the community
• Conducted routine follow-up with prospects and current residents
• Planned and organized resident activities and events that promote and foster greater retention
The Medicine Shoppe Pharmacy, Managing Pharmacy Technician (May 2005 – August 2012)
Managed overall store operations, including opening and closing, as well as maintaining patient profiles. Generated sales and increased customer
traffic through cross-marketing events with local businesses.
• Managed payroll during store manager’s absence
• Reconciliated patient accounts and insurance payments
• Supervised and followed up with Medicare, Medicaid and other 3rd party audits
• Organized various health fairs with participating vendors at the store locations
• Created events that had chiropractor exams in the stores for our customers
• Planned and organized diabetes classes for our senior customers at various store locations
EDUCATION
University of Phoenix, Bachelor’s in Communications – expected 12/2015
LANGUAGES
Fluent in written and spoken Spanish
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