Customer Service Manager

Oversaw purchasing of parts and equipment for technicians on site to complete their

work assignments. Direct purchasing experience with HP, Dell, IBM, Lexmark printers,

and Canon copiers, as well as servers and equipment.

Additionally responsible for ordering OEM software licenses and upgrades from

Symantec and Microsoft for both, Quoted Customers for Sales

RICHARD P. PERSINGER

817 Haynes Rd. Lakeland, FL 33809

863-***-****, ********@*******.***

Objective

To obtain a position where I can utilize my leadership and management experience in

purchasing shipping, and program operation while gaining exposure to new and cutting

edge work environments.

Professional Skills

Computers: Adept with computer technology, Microsoft Office suite.

Communication: Experienced in making presentations, supervising employees, and

working with clients/potential customers.

Management: Skilled at designing and executing complex and dynamic employee

schedules, production timetables, and inventory control.

Mechanical: Experienced with forklifts and Semi-trucks (CDL-Class B, Passenger / Air

Brakes). With a Twix and Port Pass.

Work Experience

Gourmet Foods / Atlanta Foods-2007-Present

Truck Driver - Deliver to Publix Grocery Stores and Deli's thru out Florida and

Cruise Lines / Twix & Port Pass

Laser Labs Tampa, FL 2006 - 2007

Inventory

Parts Inventory Control - In charge of creating and maintaining a parts inventory

on Zeiss, Coherent, Lumenis Optics, Ultima, Yag, Argon, Krypton Hene and

Laser Tubes, Laser Heads, Split Lamps, Power Supplies, and Refurbished

Lasers.

Computer Consultants and Merchants Kissimmee, FL 2002 - 2006

Purchasing Agent

single and volume licenses for large clients such as Rotech Healthcare Systems. I

ordered PC hardware: CPUs, motherboards, IDE and SCSI devices, memory, VGA

cards, printers, scanners, sound cards, universal power supplies, I/O ports, IRQ

settings, com ports, jumper settings, fiber optics cabling, network interface cards, hubs,

bridges, switches, routers, cabling, print servers, network storage.

Response Datacom Juno Beach, FL 1999 - 2002

Customer Service Supervisor

Started as a Customer Service Rep and was later promoted to Supervisor in an Inbound

Call Center, overseeing more than 30 other Customer Service Reps. Increased

employee retention rate by 20% through creation of an employee merit program.

Adelphia Cable Rivera Beach, FL 1999 - 2002

Warehouseman II

Supervised 4 employees in warehouse.

Responsibilities included setting work schedules, pulling orders, loading and

unloading trucks, and managing inventory and stock levels for a variety of

electrical components, conduits, and cable.

Exor Electronic R&D Rivera Beach, FL 1998 -1999

Purchasing Agent

Responsible for purchase of computers, parts, equipment, and fabrications.

Consistently met or exceeded targets through negotiation of cost savings.

Olympia Business Systems Boca Raton, FL 1997 - 1998

Parts Manager

Responsible for parts inventory, customer service, and shipping & receiving.

Bytek Corporation Boca Raton, FL 1989 -1996

Purchasing ManagerSupervised five employees in the assembly area in maintaining,

installing,testing, altering, and repairing communications equipment and cabling

assemblies. Purchased computer parts, electronic components, PC boards, cable and

connectors. Responsible for inventory management and shipping & receiving

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