Customer Service Sales

Thomas J. Whitmill

**** **** ****** *, **. Petersburg, Fl. 33709 727-***-**** email: *********@*****.***

General Manager

Director of Operations

Executive Summary

Highly Effective Executive with 15 years of Business Acumen with a wide matrix of experience

Product/Project Management. Has Excellent Vision for conceptualizing ideas and seizing new

opportunities and developing highly successful business ventures. Has a proven record of

accomplishments and known for piloting and driving multiple businesses into new marketplaces

and channels of distribution with operations and management. Possesses strong business acumen

with experience at creating and administering plans, team leadership, and achieving establishing

goals. Has been characterized as an organized, assertive, results-oriented "people person" with

team orientation and excellent follow-through. Displays a high level of integrity and presentation

as a front-line corporate representative.

Key Competencies Gained Through Experience

• Management Skills Marketing Strategy Customer Service

• Leadership Experience Manufacturing/Operations Public Speaking

• Positioning Strategies Product Development Channels of Distribution

Professional Background

Sales/Service

T.V. Hardware 2014 to Present

Personal Growth Time (Confidential) 2012 to 2013

Vice President of Operations - North Americas

Lancaster LTD – London, England 2005 to February 2011

(Societe Generale – Closed Operation’s 2011)

Directed and Managed Operation Distribution, Production

Food Service Industry, Multi labeled Product, Aseptic Bottling and CPG Liquid Products

Identified problematic distribution, recreated and implemented new channels of

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distributions for Plan resulting in 73% increase in revenue in one year.

Expanded “New” conceptual product and implemented plan and forecasted for $12M

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additional revenues while working with production and operations and distribution.

Performed in-depth analysis for pilot concept program from feasibility models, leading

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operations and planning by performing multiple Level Operations, ensuring FDA and

HACCP implementation where in place.

Added “just in time” production and Cell manufacturing to equation for local maximum

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production penetration.

Implemented electronic quotations and purchase orders to stream line operations and

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extended more productive sales time for Maximum turn-around time.

Wrote, trained, and administer Food Handling and production methodologies for brand

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management discipline.

Authored new production analytical research skills and plans which lead to problem

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solving, opportunity identification, ROI evaluation, and overall process improvement.

Principle Partner (Sold stock interest in former company) 1986 to 2004

Tepper Whitmill & Associates, Inc. Marketing Agents Florida

Representing as an independent manufactures agent. (Food Service Industry)

• Coordinated and directed financial analysis, planning, control, and reporting systems, made

business policy, resource allocation, and activities to improve the overall performance of the

corporation, managed multi-site operations throughout the state of Florida.

• Established and developed business market segments in multiple industries.

• Led in the development and execution of the company's business plans to diversify revenues,

expand the scope of services and deploy growth initiatives.

• Worked with Global Chains, Mass retailers, Distributors and other channels to promote sales

and specify product and promote product knowledge.

• Created and coordinated sales/ marketing plans and strategies with international, domestic

and regional sales management.

• Increased sales substantially through creative marketing, which resulted in growth annually.

• Planned, developed, and implemented new products from conceptual design into new

markets segments within the industry.

Education

B.S., Engineering

University of New Hampshire Durham, New Hampshire

Engineering Technology

Certification of CFSP, 1999, 2002

Serv-Safe Certified, 2001, 2004

Certification of MTC 301 Technologies, 2002

Certification of Advance CFSP, 2003, 2005, 2007

AIB - Associated Degree (American Institute of Baking)

Six Sigma Graduate

* Honorably Discharged - Navy

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