Customer Service Sales

Michael Seeley

* ********* **.

Bow, NH *****

Phone: 603-***-****

Email: ********@****.***

Experience

FOH Manager

July 2014 – Current Portland Pie Company, Manchester, NH

Hired from outside into a company that usually promotes from within.

Use of computer systems to track labor, sales and inventory.

Demonstrated the ability to manage multiple facets of a successful business.

Able to handle the stress of a high-pressure environment where resources

are limited.

Has demonstrated excellent communication skills by documenting pertinent

events and making sure the appropriate individuals are notified.

Able to multitask effectively, as is demonstrated by juggling a full-time job,

family and school.

Shift Leader/AGM

May 2008 – May 2013 Woodstock Station Inn and Brewery, North Woodstock,

NH

Started as a shift leader, promoted to manager in about a year.

Managed a staff of 20-30 employees during the peak season.

Helped to managed 50k a week in sales on a regular basis.

Helped business in the restaurant increase an average of 4.25% annually

for a total of 17% overall.

Has shown effectiveness in tracking inventory and making sure enough

product is available based on sales figures.

Has helped labor costs to decrease about 6% total. Also has shown an

ability to know and be able to deal with overstaffing by decreasing the

number of employees on a given shift.

Experience handling the front of the house during busy services. My

personal record is 887 covers for one evening.

Hands-experience overseeing a successful and ever-expanding

business.

Has shown an ability to deal with staff shortages effectively by either

finding available and qualified staff or filling the shortage myself if need be.

Has shown an ability to deal with customer complaints, making sure that

they always leave satisfied.

Server

March 2004 – May 2008 The Indian Head Resort, Lincoln, NH

Describe and recommend wines to customers.

Take orders from patrons for food or beverages.

Serve food or beverages to patrons, and prepare or serve specialty dishes at

tables as required.

Write patrons' food orders on order slips, memorize orders, or enter orders

into computers for transmittal to kitchen staff.

Check with customers to ensure that they are enjoying their meals and take

action to correct any problems.

Collect payments from customers.

Check patrons' identification to ensure that they meet minimum age

requirements for consumption of alcoholic beverages.

Present menus to patrons and answer questions about menu items, making

recommendations upon request.

Providing excellent customer service.

Server

September 2002 - September 2004 The Clam Shell, Littleton, NH

See above description.

Education

Washburn District High School, Washburn, ME 1995-1999

College Prep

American Intercontinental University, Chicago, Il 2013-2017

BA in Information Technology, Specialization in Network Administration

Additional Skills

Many hours of experience helping to run a successful business.

Able to see what needs to be done and who to delegate these tasks to.

I see a high-pressure situation as a chance to prove myself.

I LOVE a challenge.

Keeping customers happy has been my job for more than 10 years.

References References available upon request

Contact this candidate