Customer Service

Ty'Rease Johnson

***** ******** *****, ***. ***, Silver Spring, MD 20904 *

*******.*******@*****.***

CUSTOMER SERVICE & ADMINISTRATIVE SERVICES PROFESSIONAL

QUALIFICATIONS SUMMARY

Customer Service and Administrative Services professional with experience

working in intimate as well as fast-paced environments demanding strong

customer service, organizational, technical and interpersonal skills;

trustworthy and confident individual; detail-oriented and resourceful in

completing projects; able to multi-task effectively and independently.

Capabilities include, but not limited to:

. Greeting and Assisting Guests

. Stocking

. Cleaning

. Cash Register Experience

. Answering Phones

. Working with Grade School Children

. Customer Service & Relations

. Computer Operations

. Verbal & written communication

. Appointment Scheduling

. Filing & Data Archiving

. Office Equipment Operation

. General Accounting

. Problem Solving

.

EXPERIENCE HIGHTLIGHTS

Customer Service

. Greeting and Assisting Customers in busy shoe store

. Assisting Customers with purchasing and returning merchandise

. Assisting Customers with finding the right shoe/merchandise

. Provided assistants with answering phones and taking as well as

delivering messages

. Assisted teachers with classroom dismissals

. Help to provide snacks and daily meals to children

. Help children with daily homework

. Reading to children once a day

. Help teachers complete Learning and Fun Activities

. Worked as a Receptionist for busy Car Dealership

Administrative Support

. Directly assist Owner of a Consulting firm in all administrative

functions.

. Assist with marketing needs

. Assist in Organizing office space as well as meeting binders

. Responsible for general office responsibilities such as answering

phones, collecting and distributing mail, ordering office supplies as

well as maintenance of office equipment, vendors 1st contact and other

office support as needed.

Accounting Services

. Created invoices for busy Car Dealership

. Assisted in Daily deposits of checks

Labor

. Provided help unloading merchandise for shoe store

. Assisted in the stocking of merchandise

. Cleaning Store before and after closing

EMPLOYMENT HISTORY

Project Coordinator September 2013 -

July 2014

TH Easter Consulting, LLC

Receptionist June 2011 - May

2012

King KIA Motors, Silver Spring, MD

Teacher's Assistant January 2009 - May

2010

Kids Care Foundations, Langley Park, MD

Sales Associate August 2008 - June

2009

DSW, Silver Spring, MD

EDUCATION & TRAINING

Phoenix University, Online April 2014

Elementary Education

Sanz Institute, Silver Spring, MD August 2010-

August 2011

Medical Assistant

James Hubert Blake High School, Olney, MD June 2008

High School Diploma

COMPUTER SKILLS

. Microsoft Office Suite

. SharePoint

. Internet

REFERENCES UPON REQUEST

Contact this candidate