Sales Customer Service
Resume:
Kyra A. Sinclair
San Antonio, Texas
************@*****.***
Competencies:
Proven leadership and people management skills
Strong analytical skills
Proven business development / account development skills
Business and financial management skills
Effective problem-solving skills
Proficient in creating process improvement initiatives and implementation of initiatives
Solid interviewing and evaluation skills
Extensive decision making and judgment skills
Strong interpersonal communication
Experience:
Kelly Services, Raleigh, North Carolina 2010 – 2013
Area Manager – Commercial / Engineering
Manage Raleigh, NC Commercial and Engineering product lines with bottom line accountability. Develop
/ lead staff to reach and exceed sales goals. Operate and manage the market under the direction of the Territory Leader,
maintaining consistency with the region and corporate programs, policies and procedures.
Analyze current business to identify additional spend opportunities.
Document and manage to project plans / write program assessment reports/recommendations
Meet/exceed financial goals, establish/implement operations strategy, develop customer satisfaction and maintain a
primary focus to concentrate on motivating and leading a high performance multi-product line sales and operations
team.
Sinclair Search, Houston, Texas 2007 - 2009
Self employed - Direct Hire Placement
Industry experience – Oil and Gas, Manufacturing, Oilfield Service
Skill sets included: engineering, finance, clerical, customer service, light Industrial, assembly, HR, sales
Development of recruiting strategies
Business development / Account development - $286,000 in direct hire placements in 2007
Fee’s ranged from $8,000. - $32,000
The Rowland Group LLC, Houston, Texas 2006 - 2007
President - Houston Operations – (Contract) Responsible for the Expansion into the Houston
Market
Created and implemented Business Plan to increase market share quarter over
quarter.
Development and Implementation of recruiting strategies
Conducted industry training regarding business sectors
Maintained strong GM through rate exception management
Provided leadership and direction to associates consistent with the vision and
mission of The Rowland Group
Responsible for revenue growth by providing the strategic direction needed to
develop new and existing clients, associates and employees.
Managed service functions including sales support, customer planning and
relationship management, business planning, services processes and metrics,
people management and development
Responsible for conducting hiring and training of new employees
Revenue in first year = $687,342.
Apple One Staffing Services, Houston, Texas 1999-2004
Divisional Vice President- Responsible for Texas and Oklahoma offices.
Managed 130 employees and reported directly to the President/CEO.
Managed service functions including sales support, customer planning and
relationship management, business planning, services processes and metrics,
people management and development
Responsible for revenue growth by providing the strategic direction needed to
develop new and existing clients, associates and employees.
Revenues typically exceed $50M.
Implemented and managed Vendor Management Services
Defined customer plans and identified relationships.
Conducted audit or compliance assessments of programs
Document and manage to project plans / write program assessment reports/recommendations
Responsible for each Cost Center's P&L as well as Region roll-up P&L
Completed monthly and annual employee and organization reviews
Analyzed district reports to identify opportunities to maximize results and
employee motivation.
Implemented dedicated recruiting efforts in each market.
Conducted employee seminars to enhance the team environment, educate employees on
company principles and ensure consistency
Developed employee newsletter
Increase direct hire revenue in first year by 300% = 3.2 mil
Norrell Services, Inc. (acquired M. David Lowe Staffing), Houston, Texas 1997-1999
Regional Vice President-
Established effective communications among sales
service, corporate and customer representatives
Partnered with the sales team to provide customer information and knowledge
Implemented and managed Vendor Management Services
Defined customer plans and identified relationships.
Conducted audit or compliance assessments of programs
Conducted account review and measured customer satisfaction.
Analyzed business reports and metrics to identify additional spend opportunity within account.
Established strategic business plan for the region
Created and Implemented Direct Hire division in all Texas markets
Responsible for Cost Center's P&L's.
Handled workers compensation issues
Managed Texas Workforce Commission claims
Provided leadership and direction to associates consistent with the vision and
mission of Norrell Corporation
Provided direction in hiring, training and coaching
Increased direct hire sales by 500% in 2 years = 28.6 mil
M. David Lowe Staffing Services. Houston, Texas 1994-1997
Vice President-
Responsible for all direct hire as well as temporary placement operations
Handled recruitment, hiring and training of staffing consultants
Responsible for setting and achieving production goals
Implemented and managed Vendor Management Services
Defined customer plans and identified relationships
Conducted audit or compliance assessments of programs
Conducted account review and measured customer satisfaction
Conducted audit or compliance assessments of programs
Initiated and implemented benefit programs for temporary employees including
employer paid health insurance, child care and direct deposit.
Created client and applicant appreciation luncheons and seminars to promote
client and applicant relationships
Responsible for hiring and training of new employees
Reconstructed Dallas market, created performance plans for Texas management
Accountable for P&L results.
Annual revenue = $30 mil (Houston market only)
AppleOne Staffing – Orange County, California 1986-1991
Direct Hire Consultant
Direct hire placement of administrative, accounting, light industrial
Top Direct Hire Consultant – 1987,1988,1990,1991
M. David Lowe Staffing – Houston, Texas – 1985-1986
Direct Hire Consultant
Administrative direct hire placement
Top Producer 1985
Annual direct hire revenue = $180,000.
Community Involvement:
Leukemia Fun Run, Houston Women of Distinction,
Race for the Cure, Junior Achievement, Inc.
Houston Lives Stock Show and Rodeo
(scholarship). Chaired committee for Houston
Independent School District reporting to Dr.
Rod Page.
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