Customer Service Project Manager

Jennifer Dykes

*O KENT PLACE SEWELL, NJ *****

CELL: 856-***-**** EMAIL: **************@****.***

PROFESSIONAL SUMMARY

Established Human Resource Professional with experience in many aspects of

Human Resources. Proven ability to collaborate with staff of all levels to

meet organization goals and objectives. Results driven and people-oriented

with a proven track record of full-cycle recruitment with initial

accountability for various positions within the state of New Jersey,

background in benefit support and administration, including Health and

Welfare Benefits, COBRA, health insurance, account management, and high

level customer service.

CORE COMPETENCIES

Full Cycle Recruiting Recruitment & Retention

Policy Design and Implementation Project Management

Applicant Tracking System Oracle

Supervision and Coaching Audits and Reporting

Benefit Administration Community Relations

Professional Experience

NEW JERSEY MENTOR - MT. LAUREL, NJ AND SOMERSET, NJ

HR Talent Recruiter, 04/2012 to Present

. Conduct full life cycle recruiting for exempt and non-exempt, full

time, part time, temporary (clinical and non-clinical) positions from

research and sourcing to execution of hire.

. Managed between 10-15 open positions at any time.

. Consults with hiring managers regarding qualified candidate selection

. Supports Hiring Managers in negotiation of employment salary terms

with candidate and extends offer and ensures the candidate has the

greatest candidate on boarding experience.

. Conduct and coordinate new hire orientations and exit interviews.

. Provides administration support to HR Director and Operations

leadership with audits, personnel files management & remediation,

reports, special projects, and open enrollment presentations.

. Serves as a HR liaison for related issues that arise that relates to

benefits, sick time, compensation, incident reporting, leave of

absence inquiries, payroll inquiries, employee relations and other HR

functional areas.

. Participates in Career Fairs within the community and local

universities.

Key Achievements:

. Implementation of Internal Employee Application Process in effort to

assist employees to reach their professional goals through internal

promotion and transfer opportunities.

. Created, coordinated, and maintained job descriptions for all internal

positions

. Lead Project Manager for updates regarding NJ Law Against

Discrimination notices.

. Trained Leadership on Applicant Tracking System

xerox corporation - Cherry Hill, NJ

Benefits Specialist, 12/2011 to 6/2012

. Support active, inactive, and COBRA participants in the completion of

enrolling in Health and Welfare benefit programs and Defined Benefits.

. Provided Health and Welfare details and provide guidance of benefit

program options.

. Served as a liaison in processing qualifying life events, New Hire

events, and employee separation and pension processing. Maintained

overall 92% Quality score for first month.

Aerotek - Cherry Hill, NJ

Customer Care Specialist (Contractor), 7/2011 to 12/2011

. Analyzed new client process and programs and works with management

to implement employee communication programs.

Brooks Staffing - Somerdale, NJ

Community College Secretary (Contractor), 4/2011 to 7/2011

. Contracted to Camden County Community College to perform secretarial

duties for the Department of Biology and Dental Programs.

. Provided support to faculty and Biology and Dental students.

. Filing of student grades and other student documents.

. Responsible for printing and distributing faculty class schedules and

student rosters, special projects, and other clerical tasks.

Horizon blue cross blue shield - Mount Laurel, NJ

Health Insurance Benefits Service Representative, 2004 to 2009

. Promoted to fulfill a broad range of Administrative functions,

including client inter-face, education of benefit plans, and

overseeing complex account maintenance.

. Researched and resolved claim and benefit conflicts

Key Achievements:

. Collaborated and resolved high-level executive and Department of

Banking and Insurance claims within 24-48 hours.

. Acted as a liaison between internal and external contacts including

Brokers, Consultants, and Human Resource Managers to ensure timely

complex claim inquiries were researched and processed timely and

ensured clients received optimal level of service.

. Strengthened client retention and nominated for Operational

Excellence Award in 2006 and 2008.

cooper health system - Camden, NJ

Practice Receptionist, 2001 to 2002 Departmental Clerk, 1999 to 2001

. Promoted to fulfill a multi-surgical practice, including secretarial,

clerical, and administrative support including registration,

scheduling and preparation of patient billing.

. Assisted Chief of Surgery, Dr. Del Rossi and provide administrative

support to Department Head.

. Familiar with Cooper IDX program.

Education & Certifications

AMERICAN INTERCONTINENTAL UNIVERSITY - HOFFMAN ESTATES, IL

Bachelor of Arts (BA) in Business Administration, 2011

Concentration:

. Human Resource Management

Affiliations

. US JUNIOR CHAMBER OF COMMERCE - CHAPTER PRESIDENT

. Society for Human Resource Management (SHRM) - Member

. Notary Public - Commission Expires 09/2014

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