Project Manager Management
Resume:
James Kent Bracken, MBA, PMP, CSM
Plano, Texas 75025
Cellular: 214-***-****
Email: ****.*******@*********.***
Profile
Skilled Project and Program Manager with a proven track record of
successful leadership at top companies. Results driven and commercially
focused, with strong experience in managing software delivery projects,
leading Project Management Offices and driving Project Managers. Seeking
full time roles in the Dallas area.
Key Skills and Experience
. MBA, PMP, Certified Scrum Master, Six Sigma Green Belt
. Delivered multiple software projects for Thomson Reuters, Capgemini,
Computer Sciences Corp and EDS.
. Experienced leader of offshore and domestic teams through all phases of
development and delivery
. Subject Matter Expert in multiple Project Management methodologies
including Scrum, waterfall, iterative development, Catalyst and Method
One.
. Experienced product owner and release manager for Reuters' flagship
software for buy-side and sell-side traders.
. 9 years on-site international experience in Europe, S. Africa and South
America resulting in improved skills in global team building and cultural
awareness.
. Champion of process improvement practices including Six Sigma DMAIC and
Kaizen.
Career Summary:
Senior Project Manager, Vertical Markets Development, BPO Media and
Entertainment
Capgemini, Dallas, TX, Burbank, CA. July 2013 to Present
. Leader of the development of new vertical markets in the BPO Media and
Entertainment market.
. Product owner for Participations, Residuals and Royalties accounting in
M&E.
. Creator of the product definition, market development plan, budget,
process maps, delivery timeline, and Global Enterprise Model.
. Hands-on owner of the product delivery details including which offshore
center of excellence will own the work, what process maps will be
produced, what services will be provided and at what price.
. Responsible for the sales plan, marketing materials and training to
ensure sales staff is equipped to sell the product in the global media
and entertainment market.
Independent Project Manager
Plato's Closet
Dallas, TX. May 2012 to July 2013. Investor and operations manager for a
chain of retail stores in the Dallas Ft Worth area.
Senior Project Manager and Service Delivery Manager
Capgemini, Dallas, TX. May 2005 to May 2012- Multiple roles
Director, U.S. Infrastructure Outsourcing Project Delivery Group 2008-
2012
. Leader of the Infrastructure Project Management team delivering client
projects focused on server deployment, network integration, and desktop
delivery.
. Owner of the methodology, tools, and process for a team of 22 Project
Managers and 4 Project Estimators. champion of the deployment of the
Capgemini Project Management process in the IM service line.
. Designed and installed new and detailed executive reporting, altered our
transfer pricing scheme, and reached into sister organizations to deploy
and leverage the new project management processes.
. Delivered software and hardware projects for Warner Brothers Studios,
Smith and Nephew and TXU Energy and managed increasing numbers of Project
Managers while moving to lead the US Infrastructure Project Management
Team.
. Built a new Revenue Assurance group inside the Infrastructure business
line, which raised billing by 18% and identified over $3.4 million in
unbilled revenue.
Service Delivery Manager, Dallas, TX. May 2005 to 2008
BPO Revenue Management Service Delivery Manager for the TXU Energy account
and owner of meter to cash incident, problem and change issues.
. Scope included all rate changes, billing, payment processing, disputes,
and collections.
. Owned the client interface for SLAs, contract changes, new services and
Major Incidents.
. Drove the implementation of Six Sigma process evaluation in the
construction services billing group, leading to sweeping operational
changes in that organization.
. Project Manager for the TXU account from 2005 to 2006 as owner of a
series of software delivery projects from "My Account" to commercial and
residential rate changes in the TXU billing systems. Also managed all
commercial billing corrections for mega accounts including Killeen Army
base and Texas A&M University.
Senior Project Manager, Project Manager
Thomson-Reuters, SA, Geneva, Switzerland and Kansas City, KS. Sept 2001-
February 2005
. Managed the delivery of Reuters Bridge Station, Reuters' mid-tier
trading software focused on the US market-operating from Kansas City,
KS ( 2004-2005).
. Spearheaded the delivery of product releases, owned the project team
interface to all Reuters teams worldwide.
. Project Manager for the delivery of the XMS suite of financial models
in Reuters 3000Xtra, Reuters' top tier software for buy-side and sell-
side securities brokers, dealers and analysts. Living in Geneva,
Switzerland for almost 3 years leveraging a modified Agile/Scrum
delivery methodology.
. In Geneva, drove the release cycle for the XMS Suite of Analytics for
Reuters' 3000Xtra using cross-functional teams in four countries.
Managed the content, milestones, deliverables and change process
necessary to deliver 155 financial valuation models via quarterly
releases over multiple years.
Functional Project Manager and Business Analyst
Computer Sciences Corp, Multiple International clients, May 1995- Sept 2001
. Completed the delivery and enhancement of the CAMS II Credit card
processing software to Societa Servizi Bancaria, a large bank holding
company located in Milan, Italy.
. Delivered software installation and enhancements at multiple clients
while living in Milan, Italy, Johannesburg, South Africa and Buenos
Aires, Argentina. Consultant to Deutsche Bank in Milan, Italy, Banco
Nacion in Buenos Aires Argentina and Nedcor Bank in Johannesburg, to
identify enhancements to the CAMS II Credit Card processing software
to be installed at their respective card processing centers.
. Worked with the client on site to convert client needs to system
requirements. Consulted with the client during the functional system
design, coding, and implementation of the new system
. Managed the project plan, deliverables, milestones and BA personnel in
the delivery, configuration, enhancement and installation of CAMS II.
PMO- Manager and Engagement Controller
Accenture Consulting, LLP
Austin, TX, March 1992 to May 1995
. Managed the Project Office for the state-wide software development and
hardware integration project for the Child and Adult Protective System
for the State of Texas.
. Oversaw scope, milestones, and progress reporting using Method One
for this large client-server project totaling $98 million in revenue
over two years.
. Also served as Engagement Controller, producing financial reporting to
the partnership and cost reporting for 154 consultants.
Manager and Strategic Planning Analyst
HP/EDS
Dallas, TX and Cleveland, OH, October 1989 to March 1992
. Managed eight financial analysts delivering financial reporting
including budget, 3 year plan, monthly outlook and monthly close.
. Led the financial team (28 heads) responsible for processing
chargebacks and retrievals for EDS Credit Card Operations.
. Promoted to Strategic Planning Analyst at EDS headquarters partnering
with McKenzie and Company to develop business unit metrics and drive
down operating efficiencies in the business units.
Education
MBA, Business Administration
Southern Methodist University - Dallas, TX
Bachelor of Arts in Economics and Business Administration
Westminster College - Fulton, MO
Skills
Software release management, cross functional team building, product
definition, financial planning, market evaluation, service definition, SLA
definition, contract evaluation and administration. Process Improvement
Methodologies: Six Sigma DMAIC, KaiZen
Tools: Microsoft Project, Excel, Access, Planview, Siebel, Vizio, CA
Clarity, BMC Remedy, Crystal Reports, Business Objects, Replicon, Process
flow charts/swim lane charts, PowerPoint.
Certifications
Project Management Professional (PMP), May 2005, certificate 172101 current
through 2015.
Certified Scrum Master (CSM) July 2013
Six Sigma Green Belt- September 2009, Six Sigma Green Belt, Max Zornada
training
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