Customer Service Manager
Resume:
Janice Sue Burleson
*** ******* ***** **********, *****, 77351
*************@*****.***
WORK EXPERIENCE TDCJ Polunsky Unit
Laundry Management III
Overlooked Offenders inventory . Planned laundering schedules as well as maintaining records of
operations. Preparation of reports and searched for contraband.
Correctional Officer Jul 2008 – Aug 2014
Conduct head counts to ensure that each prisoner is present.
Monitor conduct of each prisoner in housing unit, or during work or recreational activities, according to
established policies, regulations, and procedures, to prevent escape or violence.
Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and
keep daily logs of prisoner activities.
Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as
weapons or drugs.
Use of weapons; handcuffs, and physical force to maintain discipline and order among prisoners. Guard
facility entrances to screen visitors. Settle disputes between inmates.
Conduct fire, safety, and sanitation inspections. Participate in required job training.
Take prisoners into custody and escort to locations within and outside of facility, such as visiting room,
courtroom, or airport.
Drive passenger vehicles and trucks used to transport inmates to other institutions, courtrooms,
hospitals, and work sites.
Assign duties to inmates, providing instructions as needed. Issue clothing, tools, and other authorized
items to inmates.
Odyssey Hospice Conroe, TX
Certified Nursing Assistant Mar 1987 – Jul 2008
Maintain records of patient care, condition, progress, or problems to report and discuss observations
with supervisor or case manager.
Check patients' pulse, temperature, and respiration.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with
dressing and grooming.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their
personal care. Entertain, converse with, or read aloud to patients to keep them mentally healthy and
alert.
Administer prescribed oral medications, under the written direction of physician or as directed by home
care nurse or aide, and ensure patients take their medicine.
Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed
diets. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
Provide patients and families with emotional support and instruction in areas such as caring for infants,
preparing healthy meals, living independently, or adapting to disability or illness.
Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp
stimulation. Change dressings.
EDUCATION
CYPRESS FAIRBANKS HIGH
ADDITIONAL SKILLS
Customer service
Handle paper work (Copy and Faxing)
Filing/records management
Arranging patients appointments
Answering Phones / Relaying Messages promptly
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