Customer Service Data Entry

Breuna Kisia

**** *. *** ***** ****. Las Vegas, NV 89123 Phone: 909-***-**** E-Mail: *********@*****.***

Objective

To excel as a client and customer representative, with exceptional communication skills and a reliable work ethic.

Experience

MarketStar 10/2013

Maintain positive, courteous and respectful behavior with customers and co -workers at all times

Provide accurate product information and answer customer questions with a positive and professional demeanor

Deliver an informative experience while consistently and proactively engaging customers

Build customer confidence by making the experience interactive and engaging

Periodically complete shift notes of the events and observations throughout scheduled shift

Provide meaningful and timely feedback to leadership on customer comments, questions and concerns

Review and submit all shift notes and documentation after every shift

Complete detailed shift report, accurately with minimal grammatical errors

The Mentor Network 10/2012 to present

All Administrative duties such as: answering multiple phone lines, schedule appointments, utilize software programs for data entry

and reports

Help individuals to access community resources

Observe, report and advocate for the children’s emotional and psychological well -being

Work closely with individuals IEP goals and expectations

Track and report client comments and concerns to ensure proper instruction and co -ordinance of clients personalized accounts

Work for 8-10 hours on your feet in fast pace environment

Accurately complete, organize and file all documents

Maintain up to date knowledge of the requir ements and regulations of DRC and DCFS

Skills

- Ability to work productively in a high stressed, fast paced environment

- Strong verbal and written communication skills as well as interpersonal skills

- High attention to detail and accuracy

- Knowledge of medical terminology

- Exceptional damage control experience and instincts

- Excellent oral and written communication in English

- Extensive knowledge and understanding of customer service (3yrs experience)

- Ability to maintain professional and positive attitude in every situation

- Extensive computer skills

- Able to interface effectively with public and co-workers

- Ability to master new technology quickly

- Unique ability to learn and retain information quickly (statistics, dates and facts etc.)

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