Customer Service Manager

DEREK GOODINE

***** *******, *******, ** ***** H: 313-***-**** C: 313-***-**** *************@*****.***

Summary

Ten years of fast food experience, six in the position of general manager.

Highlights

Restaurant management Proven leader Delivers exceptional customer service Excellent multi-tasker

Reliable and punctual Neat, clean and professional appearance Comfortable standing for long time periods Very organized

Accomplishments

When first promoted to general manager, lowered cost of labor and goods by a combined 2.75% Trained shift and assistant managers, some who later became general managers Grew sales in some of the franchises lowest sales producing units

Experience

General Manager V & J Foods

Ran a fast food restaurant Hired and trained employees in various restaurant operations Monitored cash coming in and leaving the restaurant Ensured policies and procedures were followed on a consistent basis Maintained a clean and safe environment for guests and employees Took daily, weekly, and monthly inventory Did weekly and monthly food cost to ensure profitability

Press Operator, Assembler, Hi lo Driver Basic Rubber and Plastics

Mixed rubber and molded parts to specifications Operated hi lo and pallet jack to move materials to various areas of a two building plant Assembled various parts Maintained a clean and organized work area Unloaded trucks that delivered materials and stored them in designated areas

Assembler, Packer, Hi lo Driver Mayday Temporary Services

Functioned in various assembly, packing, and hi lo driving positions in different employment assignments

Order Selector, Purchaser Chicago Beef

Selected and packed products based on customer orders Purchased food items based on customer needs, inventory, and suppliers' prices Tracked inventory and managed freezer where items were stored

Computer Operator Entech Staffing

Acted as computer operator at a life insurance company

12/2003 to 06/2013 Southfield, MI

07/2001 to 08/2003 Walled Lake, MI

05/1999 to 07/2001 Southfield, MI

08/1997 to 04/1999 Southfield, MI

10/1995 to 06/1997 Livonia, MI

Worked at help desk assisting employees with various computers questions and situations Performed daily back-ups of of all transactions and changes in customer records

Education

Certificate: Computer and Clerical Studies Goodwill Industries

Certificate: Computer Operations Detroit Job Corps

Diploma: College Preparatory Renaissance High School

Engineering University of Detroit Mercy

1996 Detroit, MI, United States

1994 Detroit, MI, United States

1992 Detroit, MI, United States

Detroit, MI, United States

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