Sales Manager

Noreen Butler

**** ********* ****** #*** • Yonkers, NY 10701 • 914-***-**** • ************@*****.***

Certified Project Management Professional (PMP) with diversified experience building teams and implementing

large scale business transformation initiatives

• Extensive experience developing project management tools and disciplines to effectively manage program portfolios

• Special depth in quality improvement, change management and organization development

• Robust analysis skills and ability to establish operational efficiencies, resulting in reduced cost and increased productivity

• Customer-driven mindset with emphasis on development of client retention programs to maintain profitable relationships

• Solid technological understanding and the ability to implement systems that deliver successful business solutions

• Innovative change agent recognized for ability to influence and energize a diverse workforce

• Influential mentor; trains managers and educates users on process improvement skills and techniques

EXPERIENCE

Guardian Life Insurance, New York, NY 2013 - Current

Senior Program Manager, Project Management Office/Business Services

• Established Project Management Office for Retirement Solutions Business Services Division; implemented

project management procedures and tools to support operational readiness activities, resulting in higher quality and

reduced production expenses.

• Provided training and guidance to business services project management team to expand project management

knowledge and promote career path opportunities.

• Managed large initiative to move operations from Pittsfield, MA to Bethlehem PA; developed new processes and

procedures to align with compliance and regulatory corporate guidelines; converted client records to integrate with corporate

imaging system; established training materials.

AXA Equitable, New York, NY 2000 – 2012

Senior Program Manager (AVP), Business Management and Operations 2008 – 2012

• Established Project Management Office and provided portfolio management oversight for Life Operation

initiatives; served as a conduit between Operations, Finance, Business Stakeholders, Technology and Executive

Leadership.

• Developed resource plans and managed budgets across multiple large scale projects in excess of $10 million.

• Reduced business resource expenses by 30% and improved customer satisfaction scores, by partnering with

operation management teams across multiple locations to develop a new Target Operating Model that focused on four key

areas: Automation/Efficiency, Centers of Excellence, Service Differentiation, and Off-shoring.

• Managed implementation of new business administration platform, which enabled an end to end paperless

streamlined process. Business benefits included 20% reduction in operation expenses; automated underwriting and

improved cycle time for policy delivery.

• Implemented first phase of new Tele-underwriting sales process, resulting in alternative solutions for sales

force and improved cycle time for policy delivery.

• Managed establishment of Specialized Relationship Service Team, which included a new business service

model for top tier customers, resulting in higher customer satisfaction scores and increased sales.

Assistant Vice President, Corporate Markets 2007 - 2008

• Recruited by the Executive Vice President and Chief Operating Officer of the Corporate Markets Business

division to support new business development and establish operational efficiencies.

• Partnered with cross functional product development and sales support teams to successfully manage the

launch of a new retirement distribution channel and annuity product, CrossingsSM

• Established and implemented performance metrics, workflows, quality control and change management

procedures.

• Established a training program and team, which focused on core competencies, career development and

project management disciplines for project support teams.

• Managed development of sales tracking tool; created sales operation procedures and controls, which met

compliance standards and focused on customer satisfaction.

• Instituted continuous internal and external customer feedback mechanisms to ensure high customer satisfaction

scores.

Noreen Butler 914-***-**** Page Two

Six Sigma Black Belt, AXA Way Information Technology 2005 - 2006

• Reduced technology project expenses in excess of $2 million by managing multi-year technology transformation

initiative; utilized a structured process improvement approach (CMMI).

• Designed comprehensive, repeatable procedures to consistently evaluate and measure IT processes and

deliverables according to internal audit, compliance and software development life cycle standards.

• Created thorough IT training program in alignment with AXA’s corporate strategic vision.

• Trained and mentored cross functional teams on process improvement methods and how to identify

opportunities.

Senior Program Manager, Information Technology 2000 - 2005

• Managed large scale initiative to outsource AXA’s Broker Dealer operations, resulting in 30% reduced

business expenses. Partnered with business leads and external vendors to manage project costs and complete timely

conversion in a controlled approach.

• Directed program management disciplines for a portfolio of more than 100 projects to ensure the successful merger

of two corporations; managed resources, reporting, procedures, risks and project milestones.

• Managed timely delivery of multi-media wholesale distribution website, providing easy downloads of

comprehensive product materials and training and sales tools, resulting in 20% increased revenues.

• Developed processes for capturing, analyzing and disseminating key lessons learned from initiatives with a

view toward helping expand best practices throughout the enterprise.

Arthur Anderson, LLP, New York, NY 1998 - 2000

Senior Technology Implementation Consultant, Information Technology

• Managed developers, network administrators and communication professionals to design proprietary databases

and software tools for internal clients.

• Developed business requirements; maintained successful relationships by ensuring deliverables were delivered

on time and reliably; developed continuous feedback mechanisms to ensure client satisfaction.

Symantec Corporation, Santa Monica 1992 - 1998

Program Manager, Product Development Group

• Created and implemented worldwide product development life cycle methodology, which facilitated

strategically, timed global releases during a dynamic corporate growth period.

• Directed and supervised 12 project teams across 3 locations while coordinating continuous worldwide product

launches.

United Securities Industries, Santa Monica, CA 1990 - 1992

Client Relations Manager, West Coast Division

• Maintained quality business relationships with over 50 customer’s accounts.

• Negotiated and administered new contracts with existing clients.

Integrated Resources, New York, NY 1983 - 1990

Systems Implementation Training Manager, Property Management Group

• Installed software and trained non-technical users across country in Accounts Receivables and Real Estate

applications, guiding personnel through learning process.

• Created and maintained budgets for commercial and residential properties nationwide.

EDUCATION & CERTIFICATIONS

Pace Business School, Yonkers, NY (1983)

Associate of Arts in Business

Project Manager Professional (PMP) Certification (2001)

Six Sigma Black Belt Certification (2005)

SCRUM Master Certification (2014)

REFERENCES

Available Upon Request

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