Customer Service Manager

Lisa N. Horn

*** ****** ******

Plainfield, New Jersey 07062

H: 908-***-**** C: 908-***-****

*********@*****.***

Objective: To secure a full-time position as a managerial professional.

Profile: Energetic, competent and professional with more than 18 years of customer service

experience. Dependable, results oriented, strengths include proactive problem solving, reliability,

perseverance, professionalism, discerning discretion and integrity. Demonstrates an ability to assess the

situation and consider alternative and or appropriate action.

Education: University of Phoenix, Jersey City, NJ

Union County College Cranford, NJ

Computer Skills:

Microsoft Office, Quick Books, Word Perfect, Lotus, Excel, Access, State of New Jersey Notary

Work Experience:

Mondelez International East Hanover, NJ 4/2014 – 8/2014

Sales Analyst Coordinator – Temp Position (Contractor)

• Researching and Updating information for various spreadsheets and trackers

• Working with Lync Messaging System (Instant Messaging for contact to other employees)

• Deduction research resolution

• Issuing checks/clearing deductions and updating payment trackers and checkbooks

• Researching and resolving contract rebate issues

• Compiling audit packages and contract bids

Dublin Scrap Metal, Inc. Cranford, NJ 8/2012 – 1/2014

Office Manager

• Data Entry for Accounting (using QuickBooks), AP/AR daily tasks.

• Provide administrative support to Executive and Sales Staffs

• Duties include answering phones, assisting customers with their requests, receiving packages

• Responding to the requests of the email tracking system, creating, sending & managing

spreadsheets

• Scheduling and setting up meetings for the Owner of the company, making travel arrangements

(light travel), maintaining his calendar

• Liaison between Sales, Traffic Scheduling and Customer

• Traffic Scheduling and Operator Dispatching

• Manage and maintain Corporate CRM (Salesforce)

• Follow-up with acceptances letters and contracts

Aramark Uniform Services, Union, NJ 8/2008 – 1/2012

Accounts Receivable Sepcialist

• Accounts Receivable, contacting customers by phone, inputting responses in the database system,,

setting follow-up reminders, sending notifications/demand letters, sending & receiving mail and fed-ex

packages

• Provided admin. support to General Manager, Assistant General Manager & 12 District Managers

• Duties include answering phones, assisting customers with their requests, receiving packages

• Responding to the requests of the email tracking system, creating, sending & managing

spreadsheets

• Processing and distributing reports, survey maintenance updates.

• Follow-up with acceptances letters and contracts

• Mail room and office supply coordinator

Lisa N. Horn Resume

Bank of America, Union, NJ 7/2007 – 8/2008

Teller

• Maintaining proper cash limits, cashing checks, accepting deposits, issuing cashier's checks, money

orders, and traveler's checks, cash advances,

• Processed wire transfers, transfer of funds and paying/receiving large amounts of currency

• Approving overrides, assisting in the training of new tellers, monitoring cash limits, making

supervisory decisions, ability to approve checks for tellers, scheduling lunch breaks, and ensuring

quality customer service at all times. Noted for accuracy, speed and skills.

Westminster Title Agency, Clinton, NJ 7/2004 - 12/2006

Title Processor/ Team Leader

• Schedule closings, working with lenders to clear title, processing Title Binders and Settlement

Statements (HUDS) for closings

• Processing and distributing policies for lenders and new owners, training new employees

• Assisting Office Manager with various requests, answering phones, providing customer service

Holiday Inn - Springfield, Springfield, NJ 1/1995 - 2/1998

Guest Service Manager

• Guest Check-In and Check-Out, answering phones, assisting the General Manager with various

tasks, inputting housekeeping information, assisting with sales department, running reports,

coverage to the night auditor. Evaluate and/or discipline staff.

• Interact with the Security, Housekeeping, Bell Desk, Valet, Room Reservations, Guest Services and

Concierge to evaluate and authorize proper compensation for guest inconveniences and all other

hotel related issues

• Customize & modify scheduling of employees depending on business needs

• Displayed a high level of customer service skills when assisting guests

• Possess strong organizational skills and attention to details.

Best Western - Fanwood, Fanwood, NJ 1/1992 - 1/1995

Front-Desk Manager

• Guest Check-In and Check-Out, answering phones, scheduling for front desk employees, assisting

the General Manager with various tasks, inputting housekeeping information, assisting with sales

department, running reports, night auditing upon request. Displayed a high level of customer service

skills when assisting guests.

References upon request

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