Customer Service Representative
Resume:
LATOYA RICHARDSON
Mesquite, TX 75150
******.*************@*****.***
CAREER GOAL
To obtain an Administrative, Customer Service or Apartment Management
position, offering an opportunity to learn a new skill and implement the
overall knowledge of my professionalism.
EMPLOYMENT HISTORY
November 2012 - February 2014
Iqor/Samsung
Senior Technical Support Agent
Receive inbound calls on behalf of Client to perform technical support on
Samsung devices, such as Phones and Tablets. Answer product questions and
service accounts professionally and efficiently in a fast-paced work
environment. Educate customers on our products and work with them to find
acceptable solutions to any and all issues. Make educated customer
recommendations on data plan options while providing world-class customer
service. Resolve customer's technical queries, be tactful and have the
ability to handle challenging situations calmly, efficiently manage
multiple computer applications while handling customer calls.
March 2010 to October 2012
Diva Stylz Beauty Salon
Salon Stylist/Owner
Managed the daily operations of running a full service salon, reviewing
service standards, pricing products for retail sale, following up on and
resolving customer complaints, generating new business, staffing, leading
and directing salon workers and managing finances, ordering supplies,
organizing staff schedules and time management, facials, manicures,
pedicures, eyebrow waxing, shampoo, trim and color clients' hair.
Jan 2007 to October 2009
Paragon Staffing - Property Management
Assistant Property Manager
Recruited, trained and motivated staff on Conventional and Tax Credit
Properties also performed written evaluations of employees on property with
approval from Regional Manager. Kept lease occupancies and rents at highest
desired level. Work with Manager and Leasing Consultant on leasing
negotiations and approval of all applications. Monitor direction of
property maintenance operations to ensure compliance with company
standards. Ensured staff provides necessary customer service for customer
satisfaction. Prepared property budget for Regional Manager and worked with
Regional Manager concerning ancillary income and expenses to ensure
accurate and complete reports to CEO and property investors. Monitor
property vendors to ensure quality service and costs within budget. Ensure
collection of rents due on a timely basis while maintaining a professional
relationship with residents. Provide tours of apartments and community to
potential residents for purpose of leasing apartments. Provide personalized
telephone presentations to potential residents with purpose of setting an
appointment to show the community. Coordinate all construction rehab and
capital improvement work associated with property. Monitor and comply with
all Federal and Local Fair Housing regulations and ordinances.
SUMMARY OF QUALIFICATIONS
Type 50 wpm, Microsoft Excel, Word, PowerPoint, Access, Outlook, Quick
Books, Word Perfect 12, AMSI, Blue Moon, Yardi, Real Page, MRI,
Conventional, Senior, Student and Tax Credit properties.
Contact this candidate