Customer Service Representative

Quentin Bell

Customer Service Representative- AAA Emergency Roadside Assistance - Sitel

North Las Vegas, NV

acf2w3@r.postjobfree.com - (661) 435- 1253

WORK EXPERIENCE

Customer Service Representative- AAA Emergency Roadside Assistance

Sitel - Las Vegas, NV - July 2013 to Present

Answer incoming member Emergency Roadside calls for Northern California, Nevada, and Utah

• Was also cross trained in the Membership department to help reduce transfers and improve customer

satisfaction.

• Provide members information on upgrades, prices, and services covered under AAA emergency roadside

services.

• Efficiently obtain all necessary information to locate the member in a speedy manner to ensure our drive can

locate the member and remove them from a potentially harmful situation.

Customer Service Troubleshooting Technician- Direct TV

Sitel - Las Vegas, NV - April 2013 to July 2013

Answer incoming calls and provide variety of assistance to customers over the phone with troubleshooting

Direct TV equipment

• Also performed other duties including but not limited to:

o Selling new equipment

o Answering questions regarding quotes for upgraded services

o Taking payments over the phone

Customer Services Representative

Bell's Lock & Key - Los Angeles, CA - June 2011 to March 2013

Answer incoming telephone calls and provided a variety of services to the Customers over the telephone.

• Efficiently and accurately invoices and collect on past due invoices.

• Perform a variety of other customer service duties, including but not limited to:

o Answering questions regarding quotes

o Attempts to sell additional service/procedures/scheduling

o Special projects (pricing updates and inventory etc.)

• Prepare daily bank deposit, and set up cashier drawer.

Collector/Customer Services Representative

EAGLE Express - Rancho Cucamonga, CA - June 2010 to September 2011

Worked assigned aging report 150-200 accounts (Tier 2 accounts); placing 35-40 calls per day.

• Reviewed invoices/bills/claims, and reported problems to the research group.

• Worked customer services queues once all collections calls were complete.

• Compared cash posting to open invoices assuring payments were applied per customer's request.

ADDITIONAL INFORMATION

QUALIFICATIONS

I am a self-starter, who works well under pressure, with little or no supervision. I pride myself on meeting or

beating deadlines; I'm courteous, resourceful, punctual and a fast learner. Additionally, I have the ability to

work with all levels of associates while maintaining a customer's 1st outlook; capable of seeing "the big picture"

and "thinking outside the box".

COMPUTER SKILLS

• Microsoft Office (Word, Excel, Outlook), SalesForce- Customer maintenance/payment tool

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