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Customer Service Representative

Location:
United States
Posted:
September 22, 2014

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Resume:

MARIA I. HENNIG

*** *** ******

Wheeling, IL

847-***-****

acf2vz@r.postjobfree.com

www.linkedin.com/in/mariahennig

Profile:

I possess outstanding professional office experience. Utilize excellent

analytical, organizational, oral and written communication and problem

solving skills to keep busy offices functioning efficiently and

effectively. Strive to exceed customer and employer expectations.

Work Experience:

North Shore Cardiology Consultants, Chicago, IL 2013 -

current

Health Information Coordinator

. Fulfilled requests for Medical records for Pts, Drs. & insurances via

fax & phone follow-up.

. Procured, Scanned & faxed documents necessary for Drs. to review prior

to patient visit/surgery.

. Confirmed Patient appointments via phone calls confirmations.

Complete Orthopaedic Care, Lincolnshire, IL 2012 - 2013

Medical Office Support Clerk (externship/volunteer)

. Verified Patient Insurance & Chief complaint information for accuracy

on EMR.

. Communicated with Insurance Companies in regards to claim status -

Increasing Cash flow

. Called patients to give pre-surgery instructions, arranging postop and

therapy appointments.

. Procured, Scanned & emailed documents necessary for Drs. to review

prior to surgical procedure.

. Attended to front desk tasks of patient intake, appointment setting,

payment, insurance verification.

G.M. Sloan Mosaic & Tile Company, Mundelein, IL 2011 - 2013

Office Manager/Bookkeeper/Project Accountant

. Calculated time to create an accurate Payroll through ADP, time called

in by employees

. Prepared documents upon completion of project for timely payment via

Phone call from Mgrs.

. Processed vendor invoices to take advantage of commercial discounts,

saving money.

. Tracked and Analyzed job costs to insure profitability.

RHI/Accountemps, North West Suburbs, IL 2001 - 2002

2006 - 2010

Full Charge Bookkeeper

. Spearheaded utilizing my Pinch hitter skills to rectify bookkeeping

shortfalls at various companies

. Instituted bookkeeping systems for new companies as required by CPA

guidelines.

. Reconciled bank statements for various companies to create cash flow &

budget forecast reports.

. Negotiated payment arrangements and account reconciliations to

customer's satisfaction.

. Contacted Insurance companies to verify insurance benefits - Various

Health care providers.

U.S. CENSUS Bureau, Northern Cook County, IL 2009 -

2010

Census Enumerator

. Enumerated the various dwellings for upcoming Census

. Compiled data utilizing government hand held computer in Field.

. Contacted residents during door to door Census campaign.

Maria I Hennig acf2vz@r.postjobfree.com

Page Two

Follett, McHenry, IL 2002 -

2005

Accounts Receivable Specialist

. Allocated payments to client accounts accurately.

. Researched accounts discrepancies issuing necessary credit memos after

customer calls.

. Executed Credit Card payments and applied to client accounts via phone

calls

. Prepared various financial reports, utilizing excel spreadsheets.

CSI, Cary, IL

Customer Service Representative 2000 -

2001

. Enabled management to evaluate customer satisfaction from my phone

interviews.

. Advised management of customer complaints & needed changes documented

during phone calls.

. Evaluated client needs by gathering statistics.

Education - Harper College, Palatine, IL

Associate in Applied Science

o Medical Office Administration Associate 2013

Certificate

o Accounting Associate

2011

o Accounting Clerk Certificate

2011

o Health Insurance Billing Specialist Certificate

2012

TECHNICAL SKILLS:

Computer: PC Data Entry speed 10K kpm, Typing speed 55 wpm.

Applications: QuickBooks, Peachtree, Integrys, EPIC, ADP, SAP

MS 2007 & 2010 - Excel, Word, Power Point, Access, Outlook,

PROFESSIONAL AFFILIATIONS

AAPC - American Association Professional Coders Member

AHIMA - American Health Information Management Association

CPR & AED Program: Health Care Provider - American Heart Association

Illinois Notary Public

VOLUNTEER EXPERIENCE

Minister of Care: Religious Organization - Northwest Suburbs

Bereavement Facilitator: Joyful Again/Begin Again - Northwest Community

Hospital

Participant: Diabetes, MS, Hunger, Breast Cancer Walkathon/Bikeathons,

United Way Drives

Blood Donor: LifeSource



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