Customer Service Representative
Resume:
MARIA I. HENNIG
Wheeling, IL
*********@*****.***
www.linkedin.com/in/mariahennig
Profile:
I possess outstanding professional office experience. Utilize excellent
analytical, organizational, oral and written communication and problem
solving skills to keep busy offices functioning efficiently and
effectively. Strive to exceed customer and employer expectations.
Work Experience:
North Shore Cardiology Consultants, Chicago, IL 2013 -
current
Health Information Coordinator
. Fulfilled requests for Medical records for Pts, Drs. & insurances via
fax & phone follow-up.
. Procured, Scanned & faxed documents necessary for Drs. to review prior
to patient visit/surgery.
. Confirmed Patient appointments via phone calls confirmations.
Complete Orthopaedic Care, Lincolnshire, IL 2012 - 2013
Medical Office Support Clerk (externship/volunteer)
. Verified Patient Insurance & Chief complaint information for accuracy
on EMR.
. Communicated with Insurance Companies in regards to claim status -
Increasing Cash flow
. Called patients to give pre-surgery instructions, arranging postop and
therapy appointments.
. Procured, Scanned & emailed documents necessary for Drs. to review
prior to surgical procedure.
. Attended to front desk tasks of patient intake, appointment setting,
payment, insurance verification.
G.M. Sloan Mosaic & Tile Company, Mundelein, IL 2011 - 2013
Office Manager/Bookkeeper/Project Accountant
. Calculated time to create an accurate Payroll through ADP, time called
in by employees
. Prepared documents upon completion of project for timely payment via
Phone call from Mgrs.
. Processed vendor invoices to take advantage of commercial discounts,
saving money.
. Tracked and Analyzed job costs to insure profitability.
RHI/Accountemps, North West Suburbs, IL 2001 - 2002
2006 - 2010
Full Charge Bookkeeper
. Spearheaded utilizing my Pinch hitter skills to rectify bookkeeping
shortfalls at various companies
. Instituted bookkeeping systems for new companies as required by CPA
guidelines.
. Reconciled bank statements for various companies to create cash flow &
budget forecast reports.
. Negotiated payment arrangements and account reconciliations to
customer's satisfaction.
. Contacted Insurance companies to verify insurance benefits - Various
Health care providers.
U.S. CENSUS Bureau, Northern Cook County, IL 2009 -
2010
Census Enumerator
. Enumerated the various dwellings for upcoming Census
. Compiled data utilizing government hand held computer in Field.
. Contacted residents during door to door Census campaign.
Maria I Hennig *********@*****.***
Page Two
Follett, McHenry, IL 2002 -
2005
Accounts Receivable Specialist
. Allocated payments to client accounts accurately.
. Researched accounts discrepancies issuing necessary credit memos after
customer calls.
. Executed Credit Card payments and applied to client accounts via phone
calls
. Prepared various financial reports, utilizing excel spreadsheets.
CSI, Cary, IL
Customer Service Representative 2000 -
2001
. Enabled management to evaluate customer satisfaction from my phone
interviews.
. Advised management of customer complaints & needed changes documented
during phone calls.
. Evaluated client needs by gathering statistics.
Education - Harper College, Palatine, IL
Associate in Applied Science
o Medical Office Administration Associate 2013
Certificate
o Accounting Associate
2011
o Accounting Clerk Certificate
2011
o Health Insurance Billing Specialist Certificate
2012
TECHNICAL SKILLS:
Computer: PC Data Entry speed 10K kpm, Typing speed 55 wpm.
Applications: QuickBooks, Peachtree, Integrys, EPIC, ADP, SAP
MS 2007 & 2010 - Excel, Word, Power Point, Access, Outlook,
PROFESSIONAL AFFILIATIONS
AAPC - American Association Professional Coders Member
AHIMA - American Health Information Management Association
CPR & AED Program: Health Care Provider - American Heart Association
Illinois Notary Public
VOLUNTEER EXPERIENCE
Minister of Care: Religious Organization - Northwest Suburbs
Bereavement Facilitator: Joyful Again/Begin Again - Northwest Community
Hospital
Participant: Diabetes, MS, Hunger, Breast Cancer Walkathon/Bikeathons,
United Way Drives
Blood Donor: LifeSource
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