Customer Service Administrative Assistant

Rolanda D. Goldsborough

**** ******* ****, #*-** Marietta, GA 30068 770-***-**** *********@*****.***

KEY SKILLS

• •

Efficient Scheduler Excellent written and verbal communication

• •

Sales Support Detail-oriented

• •

Superior customer service skills Strong work ethic

• •

Effective time management skills Dedicated team player

• •

Database Management Handle multiple projects

• •

Transaction Processing Event planning

• •

Strong organizational skills MS Office Suite 2003, 2007, 2010

PROFESSIONAL EXPERIENCE

SK Cleaning Services, Marietta, Georgia, January 2012 – Present

Office Manager

• Schedule appointments

• Process mailings for marketing; manage phone calls and client database

• Respond to client inquiries and follow up with prospective and established clients

• Resolve collections of overdue payments from clients

• Organize paper and electronic files; meet with clients

Coca-Cola Refreshments (Contract), Alpharetta, Georgia, July 2011 – December 2011

Planner Assistant

• Assisted with coordination of internal and external merchandise vending machine installations

• Provided Planner with updates on follow up calls and any outstanding Coca-Cola customer issues

• Contacted Sales regarding incomplete calls as a result of bad contact information or other issues prior to delivery

Assurant (Contract), Marietta, Georgia, April 2011 – June 2011

Service Recruitment Associate

• Responded to and handled immediate service requests via call center operation for customers needing major appliance

repairs

• Made follow up calls to existing service providers who failed to meet expectations

Gexpro, formerly GE Supplies (Contract), Atlanta, Georgia, July 2010 – October 2010

Cash Applications Specialist

• Identified and applied incoming cash payments with accuracy

• Assisted customers, credit analysts, and account managers with questions relating to cash payments

• Researched and resolved errors related to overpayments, duplicate payments or unidentified cash

• Assured daily deadlines were met in the cash applications process

Home Depot Support Center (Contract), Atlanta, Georgia, July 2009 – December 2009

Building Services Coordinator

• Supported Home Depot store managers demonstrating outstanding decision making skills, active listening skills, and the

ability to diffuse difficult maintenance emergency situations

• Contacted appropriate vendors urgently via telephone and articulated the prospective emergency

• Responsible for emailing the assigned managers regarding the steps taken to address and resolve the maintenance

emergency

American Association of Occupational Health Nurses, Inc., Atlanta, Georgia, May 2008 – February 2009

Member Services Coordinator

• Processed membership dues paid by check and credit card, resolving any discrepancies on accounting records

• Responsible for front desk operations. Greeted all visitors and accepted packages from logistic and freight companies

• Answered mail, telephone, fax, and email inquiries from over 8000 members regarding association membership

First Data Corp (Contract), Marietta, Georgia, November 2007 – May 2008

Customer Service Representative

• Received incoming calls from First Data credit card terminal users, placing orders for ribbon/tape

• Answered calls and courteously assisted customers within high-volume, deadline-driven environment

JAMI Distributors, East Point, Georgia, January 1999 – November 2007

Office Manager

• Maintained well-organized, efficient office operations for local screen printing distributor

• Performed administrative and clerical duties; accepted orders and scheduled appointments

• Handled front desk operations.

• Greeted callers and visitors; furnished information

EDUCATION

B.S., Marketing and Business Administration Delaware State University, Dover, Delaware

Certificate, Medical Office Assistant Kennesaw State University, Kennesaw, Georgia

August 2014

CERTIFICATIONS

Certified Medical Administrative Assistant – CMAA

CPR Certified

COMMUNITY INVOLVEMENT

One Stop Tax Service, Ellenwood, Georgia, Seasonal

Volunteer as Administrative Assistant

• Perform clerical duties such as answering telephone, running errands, typing, proofreading records and forms, scheduling

appointments, sorting and filing records

• Stuff and mail envelops

• Enter data into computer to prepare correspondence and receipts

• Receive money from clients and deposit money in the bank

• Photocopy documents and forms

Contact this candidate