Customer Service Representative

Marie Knight

Houston, TX *****

Cell: 832-***-****

E-Mail: *****.**********@*****.***

Professional Summary;

I'm a very dedicated person that provides exceptional customer service in conjunction with listening and problem solving skills by phone or over the counter. I am also well-versed in Excel, Microsoft Word, Outlook and Power Point knowledge. I enjoy any opportunity to taking on new challenges and develop my proficiency.

Work History:

December 2009 to June 2013

Okinus Inc

Pelham, GA

Title: Customer Service Representative

Responsibilities:

Trained new employees on accounting principles and company procedures. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Processed daily invoices and explained new leasing contracts to customers.Reviewed outstanding balance and collection reports. Accurately researched,documented and resolved customer service issues. Directed calls and emails to the appropriate individuals and departments. Effectively managed a high-volume of inbound and outbound customer calls.

Accomplishments:

Received certificates/awards for Best Customer Service

Management over shipping/receiving

Managed work flow to exceed great customer service goals

Skills:

Managerial responsibilities

Compile employee data

Development training

October 1996 to October 2009

Huddle House Restaurant

Pelham, GA

Title:Server/Assistant Manager

Responsibilities:

Greeted customers entering the restaurant,Prepared ordering and regulated customer service from the wait staff.

Thoroughly stocked,cleaned and sanitized all prep machinery and work areas. Conducted product inventory

Maintained revenue and cash flow in all registers.

Accomplishments:

Received Manager of the Year

Award for Best Customer Service

Achievement for A+ rating

Skills:

Cross-trained and backed up other customer service associates

Accounting

Customer Complaint Service

Education

High School Diploma

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