Customer Service Data Entry

Curtis Washington

Sterile Processing Tech Supervisor/Educator

**** ******** ***** ** - ******** Heights, MD 20747

*********@*****.*** - 202-***-****

Experience in the Healthcare support and customer service, to include proficient in various areas of

prehospital care as well as clinical support of such as sterile processing skills with the ability to use basic

computer skills such as MSWord using the WAN LAN networks. Ability to schedule appointments and

maintain accurate records

Work Experience

Supervisor

Henrico Doctors Hospital

-

Richmond, VA

July 2014 to Present

Oversees decontamination, assembly and sterilization of surgical instruments using hospital policies and

Association for the Advancement of Medical Instrumentation (AAMI) standards.

Oversees and completes preparation of all case carts as required by following national inventory

standards. May include restocking, pulling, managing inventory and verifying accuracy of individual case

items.

Determines, coordinates and supervises daily staffing assignments and staffing levels.

Provides leadership, orientation, training, coaching, and mentoring to assigned staff. Conducts

performance evaluations and disciplinary actions.

Manages the daily interface between sterile processing, surgery, and materials as well as other

departments within and outside the organization to ensure that supplies and instruments are available as

needed to all areas. Plans ahead to ensure that any supplies or instrumentation not routinely available

within the department are obtained and ready prior to scheduled surgery cases.

Assures departmental performance follows policies and procedures and guidelines/standards from

pertinent regulatory agencies. Reviews and revises policies and procedures are as appropriate.

Interviews and recommends potential job candidates. Ensures all staff within department complete

mandatory competencies within specified time frames.

Participates with other members of the Surgical Services leadership team in product and equipment

evaluation. Provides tools for data collection and analysis.

Collects relevant data in a timely manner, so that choices can be identified and decisions made within

appropriate time frames.

Supervisor Sterile Processing Department "Buffalo General Medical Center"

Sips Consults

-

Duncansville, TX

Performs data gathering from a variety of sources to address problems and answer questions relative to

the engagement. Evaluates data for reliability, accuracy and completeness. Interprets and synthesizes

information reliably, thoroughly and accurately. Asks questions and seeks assistance as necessary for

accomplishing tasks.

Interacts with clients to gather information, conduct interviews and/or make presentations.

Prepares draft reports of key assumptions, findings and supporting analyses. Present information in a

clear, concise and effective manner.

Documents work steps and assumptions thoroughly. Ensures accuracy thoroughness, consistency and

reliability of work products.

Meets both internal (Project Manager determined) and external (client determined) project deadlines.

Balances demands related to multiple projects and for multiple deadlines simultaneously.

Develops an awareness and understanding of the broad range of work products produced throughout the

Division.

Demonstrates continuous desire to enhance skills as a Consultant. Establishe relationships with other

professionals in the health care industry through associations (e.g., AAMI, The Joint Commission, and

IAHCSMM) or other contacts.

Demonstrate a thorough understanding of financial, operational, and healthcare issues and apply this

knowledge to client situations

Use extensive knowledge of client's environment to identify relevant trends, developments and key

performance drivers and communicate this information to client management

Understand SIPS and its service lines and actively assess what SIPS can deliver to bring value to clients

Project Specialist

sips consults

-

Duncanville, TX

March 2014 to May 2014

Create inventory list for the instruments in storage; work with the SPD and the OR to determine best use

for listed instruments, Work with OR designee to revise count sheets • QA instrument sets during transfer

Containerize existing sets, Label new case carts • Label shelves and restock, In-service Staff Complete

missing sets

Sterile Processing Tech Shift Coordinator/Educator

Children's National Medical Center

November 2010 to July 2013

Ensure that all instrument sets are assembles and prepares instrumentation for terminal sterilization in

accordance with established sterile processing practices and standards.

Inspects instruments for cleanliness and proper functionality. Assembles instrument trays and sets in

accordance with specific requirements. Wraps or packages and labels instrumentation for sterilization,

properly, using established, generally accepted techniques.

Performs terminal sterilization activities in accordance with established procedures utilizing steam and

plasma and related sterilization equipment. Loads and unloads instruments and equipment from

sterilizers properly, in accordance with established procedures. Operates steam and plasma sterilizers

and related equipment; recognizes equipment malfunctions and reports to

Team Leader and Supervisor immediately. May perform routine maintenance and minor repair of

equipment, as needed. Monitors the sterilization process using mechanical, chemical and biological

indicators. Records data on items to be sterilized, identifying item, date, sterilizer and load. This may

include computer data entry. Complies with safety requirements regarding thermal and chemical

exposure. Performs endoscope cleaning utilizing endoscope processing equipment according to

department and CMNC standards.

Cleans and restocks specialty equipment and carts as appropriate, in accordance with departmental

procedures. May dispense and deliver instruments and equipment to nursing departments and clinics.

Maintains an accurate record of supplies, instruments and equipment dispensed to account for use and

availability. This may include computer data entry.

Collects, verifies, batches and forwards patient charge tickets and supply requisitions to data processing

or other requestor as appropriate. Conducts supply inventory and follows procedures to restock as

necessary. Performs and/or assists with decontamination activities, which render supplies clean and safe

for handling, in accordance with department standards and generally accepted decontamination

practices. Adheres to dress code required

Sterile Processing Technician

University of Maryland Medical Center

February 2008 to November 2010

Inspects, assembles and prepares instrumentation for terminal sterilization in accordance with established

sterile processing practices and standards. Inspects instruments for cleanliness and proper functionality.

Assembles instrument trays and sets in accordance with specific requirements. Wraps or packages and

labels instrumentation for sterilization, properly, using established, generally accepted techniques.

Performs terminal sterilization activities in accordance with established procedures utilizing steam and

plasma and related sterilization equipment. Loads and unloads instruments and equipment from

sterilizers properly, in accordance with established procedures.

Operates steam and plasma sterilizers and related equipment; recognizes equipment malfunctions and

reports to Team Leader and Supervisor immediately. May perform routine maintenance and minor repair

of equipment, as needed. Monitors the sterilization process using mechanical, chemical and biological

indicators.

Records data on items to be sterilized, identifying item, date, sterilizer and load. This may include

computer data entry. Complies with safety requirements regarding thermal and chemical exposure.

Performs endoscope cleaning utilizing endoscope processing equipment according to department and

UMMS standards. Cleans and restocks specialty equipment and carts as appropriate, in accordance with

departmental procedures. May dispense and deliver instruments and equipment to nursing departments

and clinics.

Maintains an accurate record of supplies, instruments and equipment dispensed to account for use and

availability. This may include computer data entry. Collects, verifies, batches and forwards patient charge

tickets and supply requisitions to data processing or other requestor as appropriate. Conducts supply

inventory and follows procedures to restock as necessary.

Performs and/or assists with decontamination activities, which render supplies clean and safe for

handling, in accordance with department standards and generally accepted decontamination practices.

Adheres to dress code required for decontamination activities.

Uses chemicals in proper dilution for effective cleaning and disinfection. Operates mechanical equipment

used in decontamination processes, by following detailed operating instructions. Exercises safe handling

practices in handling sharps to prevent personal injury or injury to others.

Performs routine cleaning activities to ensure a clean work environment and prevent internal cross-

contamination. Prepares and/or assists with preparation of patient care equipment for use and verifies

proper function prior to redistribution. Stores instrument trays and equipment in designated storage areas

for distribution.

EMT/Paramedic

DC Fire/EMS Department

-

Washington, DC

March 1994 to July 2007

Incumbent travels by medic unit in a prompt and efficient manner in response to calls for emergency

medical care of critically ill or injured patients.

Incumbent assesses valuates and stabilizes patient's condition at the site of the emergency, Initiates and

maintains advanced life support treatment under the direction of the medical director and/or platoon

paramedic supervisor

Monitors and interprets in electrocardiogram (EKG) perform techniques such as endotracheal intubation

peripheral intravenous insertion as well as defibrillation and administration of pharmaceutical agents, (ect)

Administrative Services Procurement Contracts Procurement Assistant

DC Government Dept

March 1992 to March 1994

Incumbent serves as a procurement assistant to the division chief duties included receives and screens

all calls receives and sort, read logs incoming mail and/or correspondence, Type correspondence letters,

memorandums, reports, (IFB'S-RFP'S) an

Contract Moods, maintaining procurement database with all weekly data entry inputs as well as preparing

vendor list, copying, faxing, distribution of all mail and/or correspondences maintained filling systems

maintaining data base systems along with coverage of the main reception area assistance with front

office/customer services inquiries

Education

PTC Career Institute

1991

Cardozo Senior High School

1990

Contact this candidate