Customer Service Support
Resume:
David Phillips
Fairburn, GA 30213
Cell 404-***-****
Home 770-***-****
*************@*******.***
OBJECTIVE
Extensive qualifications in Customer Support and Service. Outstanding trouble shooting, problem solving,
relationship management skills. Solid aptitude for learning and understanding new proprietary applications
quickly.
APPLICATION AND TECHNOLOGY SKILLS
PC hardware and software support including, POS Server, MICR printer, Windows XP Pro, 2000, NT, Vista,,
TCP/IP, HTTP, MS Applications, A+ Certified
EXPERIENCE
COBB AND DOUGLAS PUBLIC HEALTH Marietta, Georgia August 2012-August 2014
Help Desk/System Administrator
• Troubleshoot laptops, desktops, workstations, servers, notebooks.
• Troubleshoot hardware and software issues of HP commercial desktops
• Perform customer callbacks to assist with timely problem resolution and escalate problems as
required
• Provide installation and configuration support of desktop wireless software for mobile users.
ALLIED BARTON SECURITY Atlanta, Georgia June 2010 – August 2012
SECURITY OFFICER
• Secure two 20-story office buildings
• Provide secure access to vendors, employees, and visitors
• Assist the Department of Public Safety with any and all security breaches and threats
• Monitor and analyze images on any and all security cameras
• Verify the identity of all employees and visitors
• Coordinate and direct all occupants in emergency evacuation situations
CORPS SECURITY Atlanta, Georgia January 2010 – May 2010
SECURITY OFFICER
• Secure the building of a senior facility.
• Provide quality customer service to all residents and visitors.
• Assist with any and all emergency health issues.
CHICK-FIL-A CORPORATE/RSG Atlanta, Georgia - May 2008 to January 2009
HELPDESK ANALYST
• Provide excellent user support, technical assistance and superb customer service
• Respond to questions from callers; remotely assist Operators, managers, and team members with
technology problems in their store
• Ensure customer satisfaction in every step of problem resolution
• Support commonly used software, hardware, and other equipment
• Support CFA back office hardware, including Connectivity hardware
• Support CFA software
• Troubleshoot balancing issues, Day Close issues, and inventory issues
PRISM POINTE TECHNOLOGIES Atlanta, Georgia - December 2007 to May 2008
TECHNCIAL SUPPORT REPRESENTATIVE
• Provide exceptional support and services to customers as well as field technicians
• Troubleshoot laptops, desktops, workstations, servers, storage systems, notebooks, handhelds,
network equipment, printing and imaging devices, Microsoft Windows Office Applications and
Operating Systems Windows 2k,XP,and Vista
• Notify field technicians of problems prior to their on-site arrival
IBM Corp/CGS Atlanta, Georgia - July 2003 to December 2007
TECHNICAL SUPPORT REPRESENTATIVE
• Troubleshoot hardware and software issues of IBM commercial desktops
• Provide assistance to organizations internal IBM technical and non-technical employees and
customers of IBM computers
• Follow processes and operating procedures set forth with the ability to distinguish between
application, operating system, network or hardware issues
• Generate, document and log an average of forty trouble tickets daily in a UNIX based NSS and
CLARIFY CRM database system
• Run automatic diagnostic tools to verify recurring issues with defective or malfunctioning hardware
• Provide installation and configuration support of desktop wireless software for mobile users
• Place parts orders and dispatch field technicians to customer sites for onsite hardware replacement
Perform customer callbacks to assist with timely problem resolution and escalate problems as
required
• Provide information to users regarding hardware maintenance packages and upgrades
EDUCATION:
Clayton State University, Morrow, GA
Bachelors in Computer Information Systems
Dekalb Technical College, Decatur, GA
Computer Information System Associate in Applied Technology degree program
Database Administration Specialist Option
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