Customer Service Data Entry

Kathleen Zahm

Indianapolis, IN

********@*********.*** - 317-***-****

Offering years of experience in both leadership and support capacities with excellent communication, time

management and interpersonal skills. Always customer service oriented.

Leadership

• Headed two separate quilt guilds, increasing membership enrollment and participation.

• Managed Guild Budget of over $100,000.

Customer Service

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations

and resolving problems to maximize efficiency.

Planning

• Coordinated volunteers, vendors and workshops for special events.

• Arranged, scheduled and coordinated all logistics and travel itineraries for 13 teachers.

• Ensured staff was equipped with all necessary supplies and collateral for travel.

Administrative

• Performed administration tasks such as filing, developing spreadsheets, data entry, answering multiple phone

lines, preparation and placement of advertising, interviewing applicants

WORK EXPERIENCE

Secretary/Receptionist

Arlene Kline, Attorney at Law - Indianapolis, IN - May 2013 to March 2014

My position was to greet clients, answer phones, keep track of attorney hours and mailings, deposits, quick

books, type petitions and orders, copy, and anything else she needed done.

Administrative/Temporary

Stivers Staffing Agency - Pasadena, CA - February 2003 to December 2004

Responsibilities

Data Entry; Receptionist, answering phones and greeting clients: Various administrative duties, filing, copying,

etc.

Accomplishments

I was one of the fastest and accurate data entry personnel they had, I was Stivers Employee of the Month for

two months. I had several companies requesting my services when needed.

Skills Used

50 wpm, multi-phone lines, editing and typing contracts, mailings.

Office Manager, Executive Assistant and Corporate Secretary

Turnkey Personel Administrative Services - Pasadena, CA - June 1996 to March 2001

Organized office records, processed Accounts Payable and Receivables, ran payroll, tested job applicants,

finger printed security applicants, ordered supplies and repairs, filing, paid bills and kept balance sheets.

Administrative Temporary - Various administrative and receptionist

Stivers Staffing Services - Pasadena, CA - 1991 to 1994

Responsibilities

See above. I was hired by Turnkey from Stivers

EDUCATION

Human Resource Management Certification

University of Phoenix

1997

not yet in Political Science/Pre-law

California State University at Los Angeles - Los Angeles, CA

1985 to 1987

Legal Assistant Certification

Pasadena City College

1984

ADDITIONAL INFORMATION

Volunteer for various Quilting Guilds, Indianapolis and Glendale

Former owner and manager of an apartment building, 1965-2002.

Had my own bookkeeping service from 1996-2000.

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