Program Management Change Management Communications
Resume:
Paula Bloom
*** ****** **** *****,**********, GA
********@*****.***
Experienced Change Management and Communications professional with proven
success assisting organizations develop and deploy large projects and
organizational restructuring. Strengths include:
. Organizational Change Management and Organizational Effectiveness
. The development of effective Internal, External and Executive
communications
. Re-engineering/Transformation
. Facilitation
. Consensus building
. Program Management.
Experience
Consulting (2011-2014)
Change Management Communications, Invesco Financial Services (4/14-7/14)
Scope: Global R12 Oracle implementation for Finance Organization -
including process, tool and organizational structure standardization
. Developed Communications Plan for Finance Organization, internal
stakeholder groups. and 15,000 vendors.
. Prepared Executive communications, Transformation Update for Invesco
Board of Directors, Global Roadshow presentation, and initial
Transformation website.
. Established Change Champion and Super User programs
North American Organizational Change Management Lead, IBM (7/11-12/13)
Scope: Global SAP-based transformation to standardize IBM Internal
Processes including quote, order, contracting and financial processes.
U.S. project impacted over 50k end users in U.S., offshore employees doing
U.S. work, and Business Partners.
. Managed team responsible for Communications, Training, Change Impact
Identification and Mitigation, Role Mapping, Super Users and Stakeholder
Management.
. Organized and Managed North American Functional Executive Steering
Committee - responsible for membership, meetings, presentation updates
and communications to top executives.
. Developed Communications Plan and prepared communications for Employees,
Executives (including GM of Sales) and Business Partners. Communications
included speeches, presentations, videos, web articles and e-mails.
. Collaborated with Global OCM and other Regional Teams to reengineer the
Change Management effort in order to optimize efficiency, success and
repeatability as transformation deployed in all countries.
IBM (1983-2011)
Senior Program Executive, Reengineering/Transformation (2008-2011)
. Led North America Client Value Account Planning Program -
responsibilities included program development, communications, training,
and overall operational results. In 2010 led major reengineering of
program to emphasize strategic and client -centric focus. In 2011 over
1500 sessions and strategic plans were completed.
. Project Managed new Recognition program announced Globally. Facilitated
sessions with Sales Operations Employees to understand their requirements
and best practices. Successfully built consensus and communications plan
spanning 5 Global organizations.
. Responsible for Reengineering projects to improve efficiency and value-
add of Sales Operations Organization. Simultaneously led numerous
projects focused on improving processes - this involved establishing
shared service teams, moving work to lower-cost countries, tool/report
development, and standardization projects. Savings averaged 8-16%
(approximately $8M) per year.
Paula Bloom
IBM Experience (Continued)
Project Executive, IBM Americas Sales Operations (2005-2008)
. Managed project to Consolidate Americas Sales Operations Resources -
responsible for transition plan, communications, climate programs and
Management System as well as financial, headcount and department
information. Final organization was made up of 900+ individuals in U.S.,
Canada and Latin America.
. Developed and Deployed Virtual Round Table to consolidate discussions
with Sellers -- Facilitated requests from Marketing, IT, Market
Research, Human Resources and Sales Operations; Created internal surveys
on hot Seller topics to collect meaningful feedback while ensuring Sales
Team's productivity.
. Led Reengineering projects to eliminate non-value add activities while
automating and creating shared service teams for activities considered
high impact in support of Sales Executives and Sellers. Designed, managed
and analyzed feedback from Weekly Activity Tracking Tool covering 500+
activities to support reengineering efforts.
. Co-Developed Teaming and Collaboration Study with Harvard University.
Manager, Client Satisfaction (1998- 2005)
. Developed and prepared internal and external communications for clients
and internal teams to provide progress updates and awareness of available
tools and resources. Professionally published 10,000 tool brochures a year
for use at client conferences and meetings.
. Managed Customer Satisfaction Pervasive Issues for North America and
specific Global projects:
. Worked with IBM Global Executives to develop action plans to
address Client dissatisfaction with Contracting, Billing, Delivery
and Technical Support. Reported and Communicated Progress.
. Represented Customer Satisfaction as part of Customer Advisory
Council and personally worked with high-level Customer Executives
to address Client Satisfaction issues.
. Developed relationship with key Cisco Executives to share best
practices related to Contracting.
. Led project to create Global Customer Satisfaction Transaction Survey
replacing country unique surveys. This initiative resulted in global
standardization, improved data and insights and $5M in savings.
Other IBM Positions (1983-1998)
. Customer Satisfaction Advisor
. Client Services Business Manager for Fortune 500 Clients in New Jersey
. Market Research and Competitive Analysis Analyst for new Services
Offerings
. Data Base Administrator
IBM Recognition
> Leadership Award - 2007 and 2005
> Restricted Stock Award - 2006
> Vice President's Award - 2005
> Director's Award - 2003
Education
MBA (1987)
New York University, New York, NY
B.S. Management Systems (1983)
Rensselaer Polytechnic Institute, Troy, NY
Other
. Team Captain, Atlanta Hunger Walk
. Board of Directors, Pathways Women's Shelter
. Gift Chair, Rensselaer Alumni Class
Technical Skills
Word, Excel, PowerPoint, Lotus Notes, Microsoft Outook, Sharepoint
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