Customer Service Administrative Assistant

VICTORIA GLIDEWELL

**** *. ******** **., ******** City, OK 73121

Cell: 918-***-**** Email: *****************@*****.***

OBJECTIVE:

I seek an Administrative Assistant opportunity that utilizes my

communication, organizational and clerical skills to influence corporate

growth and bottom line profitability. I have over 20 yrs. Experience in

the Secretarial/Administrative Assistant field.

EDUCATION:

January 1987 to January 1988

Bryant & Stratton Business Institute

Clarence, NY 14225

Legal/Administrative Secretarial Course.

SKILLS AND PROFICIENCIES:

. MS Office Professional Plus - 2010 (Word, Excel, Outlook, Access,

PowerPoint, Publisher, InfoPath SharePoint and OneNote)

. Adobe Acrobat Professional 10

. MS Office Visio - (chart and mapping software)

. SharePoint Website Coordinator - Administrative Level

. WDMS - Data Base

. Type 60 wpm, Shorthand 70 wpm

. Planning and Scheduling - Conferences, Travel and Meetings

. Written Communication

. Maintaining and Formatting Logs and Reports

. Purchasing and Sales Experience

. Transcription

. Telephone Reception

. Customer Service

EXPERIENCE:

March 2008 to Present

Project Administrator

Willbros Engineers, LLC. Tulsa, OK

Overseeing the flow of all documentation pertaining to specific projects

assigned. I am responsible for logging all project documentation into the

company shared drive, WDMS and SharePoint web site(s) as well as assigning

document ID numbers per ISO 9000 Standards. I am responsible for

organizing bi-monthly invoicing as well as updating and maintaining several

report logs which include RFI's, client change order requests and

preparation of client Decision Support Packages and Route Variances.

Duties also include meeting scheduling and catering functions as well as

travel arrangements and expense report submittal.

April 2007 to March 2008 - Adecco Temporary Agency, Tulsa OK - GDH

Temporary Agency Tulsa, OK - Worked temporary secretarial positions

including data entry.

February 2005 to April 2007

Secretary/Receptionist

Perot Systems, Inc.

Duties included maintaining office supplies, processing mail, assisting the

accounting department with preparing vendor invoices for payment. Also,

maintaining meeting minutes and updating daily reports indicating claims

flow and completion. Responsibility included office security functions.

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