Customer Service High School
Resume:
Samantha Nicole Carothers
***** ******* **** *** **** Dallas, Texas 75248
Mobile 214-***-****
Email: *****************@*****.***
Objective
To find a position where I can expand my knowledge and skills while benefiting the company with my
experience and contributing to the success of the organization.
Skills
Proficient with Internet Explorer, Microsoft Office, Outlook and XP Operating system; type 50 WPM;
Knowledgeable and comfortable using all general office equipment.
Restland Funeral Home Dallas, Texas
Family Service Specialist May 2013 Present
• Assist people who are making at need arrangements for funeral and burial
• Meet property and merchandise sales quotas
• Generate contracts through AFT computer program
• Handle all aftercare of families who I have seen and met with
• Disperse all required paperwork to each department
• Assist Funeral Directors by gathering vital statistic information to complete a death certificate for
each decedent
• Handle all park requests, and look ups on an at need basis
• Stand designated graveside services for each family I have arranged for
Target/Starbucks Plano, Texas
Barista May 2011 – May 2013
Provide excellent customer service
•
Maintain a consistently clean and comfortable store environment
•
Continually expand my knowledge of all Starbucks products and services
•
Create quality beverages and products
•
Merchandise Flow Team Member
Maintain a clean and clutter free workspace
•
Unload boxes, sort, and stock shelves
•
Organize back stock with time constraints based on specific productivity goals
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Provide a fun, fast and friendly guest experience
•
Planned Parenthood of SW and Central Florida Sarasota, Florida
Health Care Phone Representative April 2008 – June 2009
Manage a high volume of incoming calls with outgoing calls to confirm appointments
•
Collect and input client demographics and all patient data
•
Schedule patient appointments for 7 affiliate Health Centers
•
Maintain confidentiality and exercise discretion when dealing with sensitive client issues
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Answer questions and provide information regarding personal and sensitive health care
•
issues
Assist with the daily collection of required data and calculate statistics as requested
•
Complete documentation for patient charts when providing any relevant clinical
•
information
Confirm appointments and documents confirmation in medical management system
•
while maintaining HIPAA compliance
Education
Sarasota High School, Sarasota, Florida May 2007
Brookhaven College, Dallas Texas August 2010 May 2012
Contact this candidate