Customer Service Sales

Cyntia Ferreira-Pardos

***** ****** ** *** ***, Orlando - FL 32836

Cell: 727-***-****

************@*****.***

Job Objective: Work utilizing my education and skills to contribute to the success of this

company.

Summary of Qualifications:

• Graduate in Manipulative Physical Therapy

• Bachelor in Physical Therapy

• 3 years providing outstanding customer service

• Proficient in Windows, Word, Excel, Outlook and PowerPoint

• Fluent in Portuguese (native Language) and English, basic in Dutch and French

• Self-motivated to succeed in any workplace environment

Education and Certifications:

• Universidade Gama Filho, São Paulo, Brazil; Specialist in Manipulative Physical Therapy,

September, 2012.

• Universidade Salgado de Oliveira, Goiania, Brazil; Bachelor Degree in Physical Therapy,

June 2010.

• Universidade Federal Rural da Amazonia, Belem, Para, Brazil; Bachelor Degree in

Forestry Engineer, June 1996.

• Espaço Vida Pilates, São Paulo, Brazil; Certified in Pilates Mat, Pilates Reformer and

Pilates Ball. July, 2012

• Centro Estetico Extratos da Terra; Certified in Bamboo Therapy, Goiania, Brazil, March,

2010.

• Universidade Salgado de Oliveira; Certifed in Functional Bandag in Sports Injuries,

Goiania, Brazil, May, 2010

• Especialize Cursos; Certified in Massage Therapy, Goiania, Brazil, July, 2009.

• Clinica do Esporte; Certified in Aquatic Therapy, Goiania, Brazil, August, 2008.

• Clinica de Massoterapia Poder das Maos; Certified in Manual lymphatic drainage,

Goiania, Brazil, July, 2007.

Relevant Experience:

Customer Service Ambassador

08/22/2014-Actual job – Orlando International Airport, Orlando, Florida

Direct and guide passengers and visitors by providing accurate information to any inquires. Greet

all passengers and visitors in a friendly and professional manner.

Sales Associate

06/02/2014-08/21/2014 – Apparel Gift Shop, Orlando, Florida

Welcome and help customers, open and close register, answer the phone, organize the stock

room, execute price changes, ring sales, and inventory control.

Sales Associate

01/11/2014-04/10/2014 – Dillard’s, Clearwater, Florida

Welcome and help customers, open and close register, answer the phone, organize the stock

room, execute price changes, ring sales, and inventory control.

Physical Therapist

01-2012-11/2012 – Self Employed

• Restored function for patients and prevented/lessened disabilities following disease or

profound injury (traumatic brain injury, stroke and paralysis).

• Planned and administered treatments, modalities and therapeutic exercise programs

encompassing active and passive ranges of motion, muscle reeducation, massage and

heat/water/ice/electrical/light stimulation.

• Instructed patients in the safe and effective use of pulleys, weights, inclined surfaces and

other equipment prescribed for their treatment. Participated in wound-care treatment and

helped patients adapt to the use of wheelchairs, canes, crutches and prosthetic/orthotic

devices.

• Performed diagnostic and prognostic exams to evaluate muscle, nerve, joint and

functional abilities.

• Excelled in ability to customize/adapt conventional PT techniques to meet the special

needs of individual patients.

.

Physical therapist

4/2011-1/2012 – Bonetech, São Paulo, Brazil

• Point of contact calls, emails, calendars etc.

• Microsoft office, Outlook and internet explorer

• Handle complaints and problem solving in the best interest of both customer and

company

Physical Therapist

11/2010-4/2011 – Onodera Estetica, São Paulo, Brazil

• Point of contact calls, emails, calendars etc.

• Responsible for payroll, hiring and fire employees

• Microsoft office, Outlook and internet explorer

• Handle complaints and problem solving in the best interest of both customer and

company

• Planned and administered treatments, programs encompassing massage and electrical

stimulation.

Physical Therapist Trainee

01/2009-10/2010 – Clinica do Esporte, Goiania, Brazil

• Worked with Physical therapists and therapy disciplines to accurately assess new

admissions and patients recently injured.

• Participated in plan of care for each therapy patient and contributed to the plan of action.

• Treated patients according to plan of care, doctor’s orders and PT supervisor.

• Worked with hydrotherapy using techniques of exercise in water.

• Worked with appliances of TENS, Laser, Ultrasound and FES as part of the treatments of

the patients.

Contact this candidate